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Part II. Consumer Assistance Directory

National Consumer Organizations

These organizations define their missions as consumer assistance, protection and/or advocacy. The descriptions below are based on information they provided. The services they provide vary. Those that assist individuals with marketplace problems are specified. Otherwise, these organizations do not assist consumers with individual complaints, although many are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities. Most, though not all, develop and distribute consumer education and information materials; several are professional associations primarily or exclusively concerned with improving consumer protection or customer service; and many are engaged in advocacy of consumer interests before government, the courts and the news media. Where informational or educational materials are offered, there might be a charge; contact the organization to find out.

Alliance Against Fraud in Telemarketing (AAFT)
1701 K Street, N.W.
Suite 1200
Washington, DC 20006
2028353323
Fax: 2028353323

The alliance, coordinated by the National Consumers League, is an international coalition of public interest groups, trade associations, labor unions, businesses, law enforcement agencies, consumer reporters and consumer protection agencies. AAFT members promote cooperative educational efforts to alert potential victims to the threat of telemarketing fraud and steps consumers can take to protect themselves.

American Association of Retired Persons (AARP)
Consumer Affairs Section
601 E Street, N.W.
Washington, DC 20049
2024346030
Fax: 2024346466

AARP's Consumer Affairs Section advocates on behalf of mid-life and older consumers, develops and distributes consumer information, and educates the private sector about the specific needs of older consumers. Programs and materials on housing, insurance, funeral practices, eligibility for public benefits, financial security, transportation and consumer protection issues are developed, with special focus on the needs and problems of older consumers.

American Council on Consumer Interests (ACCI)
240 Stanley Hall
University of Missouri
Columbia, MO 65211
5738823817
Fax: 5738846571
E-mail: acci@showme.missouri.edu
Contact: Anita B. Metzen, Executive Director

Serving the professional needs of consumer educators, researchers and policymakers, ACCI publications and educational programs foster the production, synthesis and dissemination of information in the consumer interest.

American Council on Science and Health (ACSH)
1995 Broadway, 2nd Floor
New York, NY 100235860
2123627044
Fax: 2123624919

Priorities

Bankcard Holders of America (BHA)
524 Branch Drive
Salem, VA 24153
5403895445
Fax: 5403893020

A non-profit organization, BHA assists consumers in saving money on credit, getting out of debt and resolving credit problems. It offers lists of low-rate and secured credit cards, more than 20 guides and brochures on credit topics, including a cost/benefit guide to rebate/frequent flier programs, as well as a newsletter.

Call for Action
5272 River Road
Suite 300
Bethesda, MD 20816
3016578260 (network information)
Fax: 3016572914
TDD: 3016579462

Call for Action assists consumers with marketplace problems. An international non-profit hotline, Call for Action is affiliated with radio and television stations and helps consumers and small businesses through mediation of marketplace disputes. A list of the affiliated radio and television stations is available by contacting the hotline.

Center for Auto Safety (CAS)
2001 S Street, N.W., Suite 410
Washington, DC 20009
2023287700

CAS assists consumers with auto-related problems. CAS advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions and related issues. For advice on specific problems, CAS requests that consumers write; include a brief statement of the problem or question; year, make and model of the vehicle; and a stamped self-addressed envelope.

Center for Science in the Public Interest (CSPI)
1875 Connecticut Avenue, N.W., Suite 300
Washington, DC 20009
2023329110
Fax: 2022654954

Nutrition Action Healthletter

Citizen Action
1730 Rhode Island Avenue, N.W.
Washington, DC 20036
2027751580
Fax: 2022964054

Citizen Action works on behalf of its 3 million members and 34 state organizations on health care reform, environment, energy, transportation and civil rights issues.

Community Nutrition Institute (CNI)
910 17th Street, N.W., Suite 413
Washington, DC 20006
2027760595
Fax: 2027760599
E-mail: cni@digex.net

Nutrition Week,

Congress Watch
215 Pennsylvania Avenue, S.E.
Washington, DC 20003
2025464996
Fax: 2025477392
E-mail: congresswatch@citizen.org

An arm of Public Citizen, Congress Watch works for consumer-related legislation, regulation and policies in such areas as trade, health and safety, and campaign financing, and has publications available on the issues with which it deals.

Consumer Action (CA)
116 New Montgomery, Suite 233
San Francisco, CA 94105
4157779635 (consumer complaint hotline, 10 a.m.-- 2 p.m., PST)
Fax: 4157775267

Consumer Action assists consumers with marketplace problems. An education and advocacy organization specializing in credit, finance and telecommunications issues, Consumer Action offers a multi-lingual consumer complaint hotline, free information on its surveys of banks and long-distance telephone companies, and consumer education materials in as many as eight languages.

Consumer Alert
1001 Connecticut Avenue, N.W., Suite 1128
Washington, DC 20036
2024675809
Fax: 2024675814
E-mail: calert@his.com

Consumer Alert is a non-profit, membership organization whose mission is to inform the public about the consumer benefits of competitive enterprise, advancing competition as the best regulator of business. A bimonthly newsletter and other materials are available.

Consumer Federation of America (CFA)
1424 16th Street, N.W., Suite 604
Washington, DC 20036
2023876121
Fax: 2022657989

Made up of more than 240 organizations representing a membership exceeding 50 million consumers, CFA is a consumer advocacy and education organization. Issues on which it currently represents consumer interests before Congress and Federal regulatory agencies include telephone service, insurance and financial services, product safety, indoor air pollution, health care, product liability and utility rates. It develops and distributes studies of various consumer issues, as well as consumer guides in book and pamphlet form. In addition, CFA publishes several newsletters. The National Insurance Consumer Organization (NICO) has merged with CFA and is now known as CFA Insurance Group.

Consumers for World Trade (CWT)
2000 L Street, N.W., Suite 200
Washington, DC 20036
2027854835
Fax: 2024161734
E-mail: cwt@ids2.idsonline.com

A non-profit organization, CWT supports trade expansion and liberalization to promote economic growth and increase consumer choice and price competition in the marketplace. Various publications are available.

Consumers Union of U.S., Inc. (CU)
101 Truman Avenue
Yonkers, NY 107031057
9143782000
Fax: 9143782900

Consumer Reports

Council of Better Business Bureaus, Inc. (CBBB)
4200 Wilson Boulevard
Arlington, VA 22203
7032760100
Fax: 7035258277
E-mail: bbb@bbb.org
Website: www.bbb.org

Sponsored by national companies and the nation's Better Business Bureaus, the Council of Better Business Bureaus provides coordination and leadership to the 162 Better Business Bureaus (BBBs) in the United States (see page 34 for the listing), offers a national advertising review program, dispute resolution services, an advisory service that reports on national charities, consumer information services, and voluntary industry guidelines for advertising and selling products and services.

Families USA Foundation
1334 G Street, N.W., Suite 300
Washington, DC 20005
2026283030
Fax: 2023472417
E-mail: info@familiesusa.org
Website: epn.org/families.html

A national, non-profit membership organization committed to comprehensive reform of health and longterm care, Families USA works to educate and mobilize consumers on health care issues. In addition to its two grassroots advocacy networks--a.s.a.p., a network of health and long-term care reform activists and HealthLink USA, a nationwide health reform computer network for public interest groups--Families USA develops and distributes reports and other materials on health and long-term care issues.

Health Research Group (HRG)
1600 20th Street, N.W.
Washington, DC 20009
2025881000

A division of Public Citizen, HRG works for protection against unsafe foods, drugs, medical devices and workplaces, and advocates for greater consumer control over personal health decisions. A monthly Health Letter and other publications are available.

National Association of Consumer Agency Administrators (NACAA)
1010 Vermont Avenue, N.W. Suite 514
Washington, DC 20005
2023477395
Fax: 2023472563

An association of the administrators of local, state and Federal Government consumer protection agencies, NACAA provides training programs, public policy studies and conferences, professional publications and other member services.

National Association of State Utility Consumer Advocates (NASUCA)
1133 15th Street, N.W., Suite 550
Washington, DC 20005
2027273908
Fax: 2027273911

A national organization of 41 utility ratepayer advocate offices in 38 states and the District of Columbia, NASUCA members represent millions of consumers served by investor-owned gas, telephone, electric and water companies before Congress, state regulatory commissions, the courts, the Federal Energy Regulatory Commission and the Federal Communications Commission.

National Coalition for Consumer Education (NCCE)
295 Main Street, Suite 200
Madison, NJ 07940
2013778987
Fax: 2013774828

The coalition brings together people and resources from government, business, education, consumer organizations and the media to educate consumers about such important issues as financial management, health and safety, and the environment. The coalition develops and provides educational materials and resources to consumer educators but does not handle requests from individuals.

National Consumers League (NCL)
1701 K Street, N.W.
Suite 1200
Washington, DC 20006
2028353323
Fax: 2028350747

Founded in 1899, NCL is America's pioneer consumer advocacy organization. The league is a non-profit, membership organization working for health, safety and fairness in the marketplace and workplace. Current principal issue areas include consumer fraud, food and drug safety, fair labor standards, child labor, health care, the environment, financial services and telecommunications. The league develops and distributes consumer education materials and newsletters.

National Foundation for Consumer Credit, Inc. (NFCC)
8611 2nd Avenue, Suite 100
Silver Spring, MD 20910
3015895600
Toll free: 8003882227
Fax: 3014955623

A membership organization for non-profit community organizations which are often called Consumer Credit Counseling Service agencies and are in more than 1,100 locations in the United States and Canada. The agencies educate and counsel individuals and families on credit issues. Consumers are taught to budget and use credit wisely and may be helped to resolve their credit problems. The 800 number provides the location of the nearest agency.

National Fraud Information Center (NFIC)
P.O. Box 65868
Washington, DC 20035
Toll free: 8008767060 (9 a.m.--5 p.m.; TDD available)
Fax: 2028350767
E-mail: nfic@internetmci.com
Website: www.fraud.org

NFIC assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A project of the National Consumers League, the center's toll-free hotline provides consumers with information to help them avoid becoming victims of fraud, referral to appropriate law enforcement agencies and professional associations, and assistance in filing complaints. The center also provides professionals involved in consumer fraud prevention and enforcement with telecommunications systems and data links to improve fraud regulation, prevention and law enforcement.

National Institute for Consumer Education (NICE)
207 Rackham Building
College of Education
Eastern Michigan University
Ypsilanti, MI 48197
3134872292
Fax: 3134877153
E-mail: rosella.bannister@emich.edu

A consumer education resource and professional development center for K12 classroom teachers, business, government, labor and community educators, NICE conducts training programs, develops teaching guides and resource lists, and manages a national clearinghouse of consumer education materials, including videos, software programs, textbooks and curriculum guides.

National Insurance Consumer Organization (NICO)
See Consumer Federation of America (CFA)

Project OPEN (Online Public Education Network)
c/o Interactive Services Association
8403 Colesville Road, Suite 865
Silver Spring, MD 20910
3014954955
Fax: 3014954959
E-mail: project-open@isa.net

Project OPEN is a joint effort of the National Consumers League (NCL), the Interactive Services Association (ISA), and leading online/Internet service companies. Its primary mission is to help consumers understand how to use online and Internet services in an informed and responsible way. Project OPEN's brochure, "How To Get the Most Out of Going Online," provides basic information about going online and describes tools that are available to help parents and educators screen online content for children. Single copies of the brochure are available free by calling 800466OPEN. For information about bulk copies, contact ISA at 3014954955.

Public Citizen, Inc.
1600 20th Street, N.W.
Washington, DC 20009
2025881000

A national, non-profit membership organization representing consumer interests through lobbying, litigation, research and publications, Public Citizen represents consumer interests in Congress, the courts, government agencies and the media. Primary current areas of interest include product liability, health care delivery, safe medical devices and medications, open and ethical government, and safe and sustainable energy use.

Public Voice for Food and Health Policy
1101 14th Street, N.W.
Suite 710
Washington, DC 20005
2023711840
Fax: 2023711910
E-mail: pvoice@ix.netcom.com
Website: www.publicvoice.org/pvoice.html

A national research, education and advocacy organization, Public Voice works for food and agriculture policies and practices that improve the safety, health and affordability of the food supply and protect the environment. Public Voice develops and distributes consumer information materials on pesticide reduction, nutrition labeling, seafood safety and inner-city food access.

Society of Consumer Affairs Professionals in Business (SOCAP)
801 North Fairfax Street
Suite 404
Alexandria, VA 22314
7035193700
Fax: 7035494886
E-mail: socap@aol.com

An international professional organization, SOCAP provides training, conferences and publications to encourage and maintain the integrity of business in transactions with consumers; to encourage and promote effective communication and understanding among business, government and consumers; and to define and advance the consumer affairs profession.

U.S. Public Interest Research Group (U.S. PIRG)
218 D Street, S.E.
Washington, DC 200031900
2025469707
2025462461
E-mail: pirg@pirg.org
Website: www.pirg.org/pirg

The group is the national lobbying office for state public interest research groups, consumer/environmental advocacy groups active in 33 states that lobby and publish reports on issues, including credit bureau errors; bank fees and services; toy, ATV and product safety; toxic chemicals in art supplies and other consumer products; and recycling, over-packaging and green consumerism. U.S. PIRG does not handle individual consumer complaints directly but measures complaint levels to gauge the need for remedial legislation.

Better Business Bureaus

Better Business Bureaus (BBBs) are non-profit organizations supported primarily by local business members. The focus of BBB activities is to promote an ethical marketplace by encouraging honest advertising and selling practices, and by providing alternative dispute resolution. BBBs offer a variety of consumer services. For example, they provide consumer education materials; answer consumer questions; provide information about a company, particularly whether or not there are unanswered or unsettled complaints or other marketplace problems; help resolve buyer/seller complaints against a company, including mediation and arbitration services; and provide information about charities and other organizations that are seeking public donations.

BBBs usually request that a complaint be submitted in writing so that an accurate record exists of the dispute. The BBB will then take up the complaint with the company involved. If the complaint cannot be satisfactorily solved through communication with the business, a BBB may offer an alternative dispute settlement process, such as mediation or arbitration. BBBs do not judge or rate individual products or brands, handle complaints concerning the price of goods or services, handle employer/employee wage disputes or give legal advice.

If you need help with a consumer question or complaint, call your local BBB to ask about its services. Or you can go on-line to acquire information about the BBB through the Internet, located at http://www.bbb.org. The BBB World Wide Web server features consumer fraud and scam alerts and provides information about BBB programs, services and locations.

The Council of Better Business Bureaus, the umbrella organization for the BBBs, also provides programs and publications for consumers. The Council can assist with complaints about the truthfulness and accuracy of national advertising claims, including children's advertising; provide reports on national soliciting charities; and help to settle disputes with automobile manufacturers through the BBB AUTO LINE program.

In addition to the BBBs listed below, there are 16 BBBs in Canada. The Council of Better Business Bureaus can give you the addresses for Bureaus in Canada.

Council

Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard
Arlington, VA 22203
7032760100

Bureaus

Alabama

1210 South 20th Street (352555268)
P.O. Box 55268
Birmingham, AL 35205
2055582222

1528 Peachtree Lane, Suite 1
Cullman, AL 35057
2057370539

118 Woodburn
Dothan, AL 36301
3347940492

102 Court Street, Suite 512
Florence, AL 35620
Toll free: 8002391642

107 Lincoln Street, N.E.
P.O. Box 383
Huntsville, AL 35804
2055331640

100 North Royal Street
Mobile, AL 366023295
3344335494

60 Commerce Street, Suite 806
Montgomery, AL 361043559
3342625606

Alaska

2805 Bering Street, Suite 5
Anchorage, AK 995033819
9075620704

P.O. Box 74675
Fairbanks, AK 99707
9074510222

Arizona

4428 North 12th Street
Phoenix, AZ 850144585
9002255222 ($.95/min.)
6022403473 (flat fee of $3.80)

3620 North 1st Avenue, Suite 136
Tucson, AZ 85719
5208885353

Arkansas

1415 South University
Little Rock, AR 722042605
5016647274

California

705 18th Street
Bakersfield, CA 93301
8053222074

290 N. 10th Street, Suite 206
Colton, CA 923243052
9002255222 ($.95/min.)

6101 Ball Road, Suite 309
Cypress, CA 906303966
9002255222 ($.95/min.)

2519 West Shaw, #106
Fresno, CA 93711
2092228111

3727 West Sixth Street, Suite 607
Los Angeles, CA 90020
9002255222 ($.95/min.)

510 16th Street, Suite 550
Oakland, CA 946121584
5102381000

400 S Street
Sacramento, CA 958146997
9164436843

5050 Murphy Canyon, Suite 110
San Diego, CA 92123
6194962131

1530 Meridian, Suite 110
San Jose, CA 95125
4084453000

400 South El Camino Real, Suite 350
San Mateo, CA 944021706
4156961240

213 Santa Barbara Street
Santa Barbara, CA 93102
8059638657

11 S. San Joaquin Street
Stockton, CA 952023202
2099484880

Colorado

3622 North El Paso (809335454)
P.O. Box 7970
Colorado Springs, CO 809337970
7196361155

1780 South Bellaire, Suite 700
Denver, CO 802224350
3037582100

1730 South College Avenue, Suite 303
Fort Collins, CO 805251073
9074841348
3707782809 (Cheyenne)

119 West 6th Street, Suite 203
Pueblo, CO 810033119
7195426464

Connecticut

Parkside Building
821 North Main Street Ext.
Wallingford, CT 064922420
2032692700

Delaware

2055 Limestone Road, Suite 200
Wilmington, DE 198085532
3029969200

District of Columbia

1012 14th Street, N.W.
9th Floor
Washington, DC 200053410
2023938000

Florida

5830 142nd Avenue North
Suite B (34620)
P.O. Box 7950
Clearwater, FL 346187950
8138425459 (Pasco City)
8135355522 (Pinellas County)
8138541154 (Hills, Tampa)
8139570093(Sarasota, Manatee)
Toll free: 8005251447 (Hernando)

2710 Swamp Cabbage Court
Fort Myers, FL 339019333
9002255222 ($.95/min.)

7820 Arlington Expressway, #147
Jacksonville, FL 32211
9047212288

16291 N.W. 57th Avenue
Miami, FL 330146709
9002255222 ($.95/min.)

4900 Bayou Blvd., Suite 112
Pensacola, FL 325971511
9044940222

1950 Port St. Lucie Blvd., Suite 211
Port St. Lucie, FL 349525579
4073372083

580 Village Blvd., Suite 340
West Palm Beach, FL 33409
5616862200

1011 North Wymore Road, Suite 204
Winter Park, FL 327891736
4076213300

Georgia
204 North Jackson
Albany, GA 317063241
9128830744

100 Edgewood Avenue, Suite 1012
Atlanta, GA 303033075
4046884910

301 7th Street
P.O. Box 2085
Augusta, GA 309032085
7067221574

208 13th Street
P.O. Box 2587 (319022587)
Columbus, GA 319012137
7063240712

301 Mulberry Street, Suite 102
Macon, GA 31201
9127427999

6606 Abercorn Street, Suite 108C
Savannah, GA 314055817
9123547521

Hawaii

1600 Kapiolani Blvd.
Suite 201
Honolulu, HI 968143801
8089415222

Idaho

1333 West Jefferson
Boise, ID 837025320
2083424649

1575 South Blvd.
Idaho Falls, ID 834045926
2085239754

Illinois

330 North Wabash
Chicago, IL 60611
9002255222 ($.95/min.)

3024 West Lake
Peoria, IL 616153770
3096883741

810 East State Street, 3rd Floor
Rockford, IL 611041001
9002255222 ($.95/min.)

Indiana

722 West Bristol Street
Suite H2 (465142988)
P.O. Box 405
Elkhart, IN 465150405
2192628996

4004 Morgan Avenue
Suite 201
Evansville, IN 477152265
8124730202

1203 Webster Street
Fort Wayne, IN 468023493
2194234433

4189 Cleveland Street
Gary, IN 46408
2199801511
2197698053

22 E. Washington St., Suite 200
Indianapolis, IN 462043584
3174882222

207 Dixie Way North, Suite 130
South Bend, IN 466373360
2192779121

Iowa

852 Middle Road, Suite 290
Bettendorf, IA 527224100
3193556344

505 5th Avenue, Suite 615
Des Moines, IA 503092375
5152438137

505 6th Street, Suite 417
Sioux City, IA 51101
7122524501

Kansas
501 Southeast Jefferson, Suite 24
Topeka, KS 666071190
9132320454

328 Laura
P.O. Box 117071190
Wichita, KS 67211
3162633146

Kentucky
410 West Vine Street, Suite 280
Lexington, KY 405071616
6062591008

844 South Fourth Street
Louisville, KY 402032186
5025836546

Louisiana

1605 Murray Street, Suite 117
Alexandria, LA 713016875
3184734494

2055 Wooddale Blvd.
Baton Rouge, LA 708061546
5049263010

3038 Park NE, Suite 204
Houma, LA 703606354
5048683456

100 Huggins Road (70506)
P.O. Box 30297
Lafayette, LA 705930297
3189813497

3941L Ryan Street 70605)
P.O. Box 7314
Lake Charles, LA 706067314
3184786253

141 Desiard Street, Suite 808
Monroe, LA 712017380
3183874600

1539 Jackson Avenue, Suite 400
New Orleans, LA 701305843
5045816222

3612 Youree Drive
Shreveport, LA 711052122
3188616417

Maine

812 Stevens Avenue
Portland, ME 041032648
2078782715

Maryland

2100 Huntingdon Avenue
Baltimore, MD 212113215
9002255222 ($.95/min.)

Massachusetts

20 Park Plaza, Suite 820
Boston, MA 021164344
6174269000

293 Bridge Street, Suite 320
Springfield, MA 011031402
4137343114

32 Franklin Street (016081900)
P.O. Box 16555
Worchester, MA 016081900
5087552548

Michigan
40 Pearl, N.W., Suite 354
Grand Rapids, MI 49503
6167748236

30555 Southfield Road
Suite 200
Southfield, MI 480767751
8106449100

Minnesota
2706 Gannon Road
St. Paul, MN 551162600
6126991111

Mississippi

4500 155 N. Suite 287 (39211)
P.O. Box 12745
Jackson, MS 392362745
6019878282

Missouri

306 E. 12th Street, Suite 1024
Kansas City, MO 641062418
8164217800

12 Sunnen Drive, Suite 121
St. Louis, MO 63143
3146453300

205 Park Central East, Suite 509
Springfield, MO 658061326
4178624222

Nebraska

3633 O Street, Suite 1
Lincoln, NE 685101670

4024768855
2237 North 91st Court
Omaha, NE 681346022
4023917612

Nevada

1022 East Sahara Avenue
Las Vegas, NV 891041515
7027356900

991 Bible Way (89502)
P.O. Box 21269
Reno, NV 895151269
7023220657

New Hampshire

410 South Main Street
Suite 3
Concord, NH 033013483
6032241991

New Jersey

400 Lanidex Plaza
Parsippany, NJ 070542797
2015811313

1721 Route 37, East
Toms River, NJ 087538239
9082705577

1700 Whitehorse-Hamilton Square
Suite D5
Trenton, NJ 086903596
6095880808

16 Maple Avenue
P.O. Box 303
Westmont, NJ 081080303
6098548467

New Mexico

2625 Pennsylvania, NE
Suite 2050
Albuquerque, NM 871103657
5058840500

308 North Locke
Farmington, NM 874015855
5053266501

201 N. Church, Suite 330
Las Cruces, NM 880013548
5055243130

New York

346 Delaware Avenue
Buffalo, NY 142021899
9002255222 ($.95/min.)

266 Main Street
Farmingdale, NY 117352618
9002255222 ($.95/min.)

257 Park Avenue, South
New York, NY 100107384
9002255222 ($.95/min.)

847 James Street, Suite 200
Syracuse, NY 132022552
900225522 ($.95/min.)

30 Glenn Street
White Plains, NY 106033213
9002255222 ($.95/min.)

North Carolina

1200 BB&T Building
Asheville, NC 288013418
7042532392

5200 Park Road, Suite 202
Charlotte, NC 282093650
7045270012
3608 West Friendly Avenue

Greensboro, NC 274104895
9108524240

3125 Poplarwood Court
Suite 308
Raleigh, NC 276041080
9198729240

Eden Place
8366 Drena Drive (28673)
P.O. Box 69
Sherrils Ford, NC 286730069
7044785622

500 West 5th Street, Suite 202
Winston-Salem, NC 271012728
9107258384

Ohio

222 W. Market Street
Akron, OH 443032111
3302534590

1434 Cleveland Avenue, N.W. (44703)
P.O. Box 8017
Canton, OH 447118017
3304549401

898 Walnut Street
Cincinnati, OH 452022097
5134213015

2217 East 9th Street, Suite 200
Cleveland, OH 441151299
2162417678

1335 Dublin Street, #30A
Columbus, OH 432151000
6144866336

40 West Fourth Street, Suite 1250
Dayton, OH 454021828
5132225825

112 North West High Street (45801)
P.O. Box 269
Lima, OH 458020269
4192237010

425 Jefferson Avenue, Suite 909
Toledo, OH 436041055
4192416276

600 Mahoning Bank Building
P.O. Box 1495
Youngstown, OH 445011495
3307443111

Oklahoma

17 South Dewey
Oklahoma City, OK 731022400
4052396081

6711 South Yale, Suite 230
Tulsa, OK 741363327
9184921266

Oregon

333 SW Fifth Avenue, Suite 300
Portland, OR 97204
5032263981

Pennsylvania

528 North New Street
Bethlehem, PA 180185789
6108668780

29 E. King Street, Suite 322
Lancaster, PA 176022852
9002255222 ($.95/min.)

1930 Chestnut Street
P.O. Box 2297
Philadelphia, PA 191030297
9002255222 ($.95/min.)

300 6th Avenue, Suite 100UL
Pittsburgh, PA 152222511
4124562700

129 N. Washington Avenue (185032204)
P.O. Box 993
Scranton, PA 185010993
7173429129

Puerto Rico

1608 Bori Street (009276100)
San Juan, PR 009276100
8097565400

Rhode Island

120 Lavan Street
Warwick, RI 028871071
4017851212

South Carolina

2330 Devine Street (29205)
P.O. Box 8326
Columbia, SC 292028326
8032542525

307B Falls Street
Greenville, SC 296012829
8032425052

1601 North Oak Street
Suite 101
Myrtle Beach, SC 295771601
8036266881

Tennessee

P.O. Box 1178 TCA
Blountville, TN 376171178
4233256616

1010 Market Street, Suite 200
Chattanooga, TN 374022614
4232666144

2633 Kingston Pike, Suite 2 (37919)
P.O. Box 10327
Knoxville, TN 379390327
4235222552

6525 Quall Hollow, Suite 410 (38120)
P.O. Box 17036
Memphis, TN 381780036
9017591300

414 Union Street, Suite 1830
Nashville, TN 372191778
6152424BBB

Texas

3300 S. 14th Street, Suite 307
Abilene, TX 796055052
9156911533

1000 South Polk (791013408)
P.O. Box 1905
Amarillo, TX 791051905
8063796222

2101 So. IH35, Suite 302
Austin, TX 787413854
5124452911

476 Oakland Avenue (777012011)
P.O. Box 2988
Beaumont, TX 777042988
4098355348

4346 Carter Creek Parkway
Bryan, TX 778024413
4092602222

216 Park Avenue
Corpus Christi, TX 78401
5128874949

2001 Bryan Street, Suite 850
Dallas, TX 752013093
9002255222 ($95/min.)

State National Plaza, Suite 1101
El Paso, TX 79901
9155770191

1612 Summit Avenue, Suite 260
Fort Worth, TX 761025978
8173327585

5225 Katz Freeway, Suite 500
Houston, TX 77007
9002255222 ($.95/min.))

916 Main Street, Suite 800
Lubbock, TX 794013910
8067630459

10100 County Road, 118 West
P.O. Box 60206
Midland, TX 797110206
9155631880

3121 Executive Drive (76904)
P.O. Box 3366
San Angelo, TX 769023366
9159492986

1800 Northeast Loop 410
Suite 400
San Antonio, TX 782175296
2108289441

3600 Old Bullard Road, #103A(75701)
P.O. Box 6652
Tyler, TX 757116652
9035815704

6801 Sanger Avenue, Suite 125 (76710)
P.O. Box 7203
Waco, TX 767147203
8177727530

609 International Blvd. (78596)
P.O. Box 69
Weslaco, TX 785990069
2109683678

4245 Kemp Blvd., Suite 900
Wichita Falls, TX 763082830
8176911172

Utah

1588 South Main Street
Salt Lake City, UT 841155382
8014874656

Vermont
(Contact Boston office)
8004BBB811 (802Vermont only)

Virginia

11903 Main Street
Fredericksburg, VA 22408
5403739872

3608 Tidewater Drive
Norfolk, VA 235091499
8046275651

701 East Franklin, Suite 712
Richmond, VA 232192332
8046480016

31 West Campbell Avenue
Roanoke, VA 240111301
5403423455

Washington

1401 N. Union, #105
Kennewick, WA 993363819
5097830892

4800 South 188th Sreet, Suite 222 (98188)
P.O. Box 68926
Sea Tac, WA 981680926
9002255222 ($4 call)

East 123 Indiana, Suite 106
Spokane, WA 992072356
5093282100

32 North 3rd Street, Suite 410
P.O. Box 1584
Yakima, WA 98901
5092481326

Wisconsin

740 North Plankinton Avenue
Milwaukee, WI 532032478
4142731600

Corporate Consumer Contacts

This section will help you resolve a complaint about a service or product. First, be sure to go back to the place where you bought the product or service. Try to resolve the complaint with the seller. If that does not work, the next step is to write or call the company's headquarters.

This section lists the names and addresses of more than 650 corporate headquarters and, in many cases, the name of the person to contact. Many listings also include toll free "800" numbers. Additionally, TDD (Telecommunications Devices for the Deaf) numbers, made available by a number of companies, are in bold type.

In some Cases, you will see a company name or brand name listed with the instructions to see another company listed elsewhere in this section, for example, "Max Factor, see Procter and Gamble." This means that questions about Max Factor products should be directed to the consumer contact at Procter and Gamble. Also, if a company has changed its name recently or is popularly known by another name, you will be directed to the company name listed.

If you do not find the product name in this section, check the product label or warranty for the name and address of the manufacturer. Public libraries also have information that might be helpful. The Standard & Poor's Register of Corporations, Directors and Executives; Trade Names Directory; Standard Directory of Advertisers; and Dun & Bradstreet Directory are four sources that list information about most firms. If you cannot find the name of the manufacturer, the Thomas Register of American Manufacturers lists the manufacturers of thousands of products.

Remember, to save time, first take your complaint back to where you bought the product. If you contact the company's headquarters first, the consumer contact probably will direct you back to the local store where you made the purchase.

Anna Wright
Administrator
AAMCO Transmissions, Inc.
One Presidential Boulevard
Bala Cynwyd, PA 190041034
6106682900
Toll free: 8005230401

Consumer Affairs
AETNA Life and Casualty
151 Farmington Avenue
Hartford, CT 06156
2032730123
Toll free outside CT: 800USAETNA

AJAY Leisure Products, Inc.
1501 East Wisconsin Street
Delavan, WI 53115
4147285521
Fax: 4147285521
Toll free: 8005583276

Susan Mach
Director of Consumer Affairs
AT&T
295 North Maple Avenue
Basking Ridge, NJ 07920
9082215311

Customer Service
Ace Hardware Corp.
2200 Kensington Court
Oak Brook, IL 60521
7089906600

Airwick Industries, Inc.
see Reckitt & Colman, Inc.

Andrea Cohan, Senior Manager
Customer Response Center
Alamo Rent A Car
P.O. Box 22776
Ft. Lauderdale, FL 33335
3055220000
Toll free: 8004455664

Manager, Consumer Affairs
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
2064317286 (consumer affairs)
2064317428 (cargo/freight claims)
2064317425 (baggage claims)
2064313753 (refunds/lost ticket applications)

Consumer Relations Department
Alberto Culver Co.
2525 Armitage Avenue
Melrose Park, IL 60160
7084503163

Consumer Affairs Department
Allied Van Lines
P.O. Box 4403
Chicago, IL 60680
7087173590
Fax: 7087173123
Toll Free: 8004702851
Internet: alliedvan.net

Customer Relations
Allstate Insurance Co.
2775 Sanders Road
Northbrook, IL 60062
8474025448

Denise R. Yates
Manager, Customer Relations
Aloha Airlines
P.O. Box 30028
Honolulu, HI 96820
8088364115
Toll free: 8008039454

Dixie Trout
Vice President of Consumer Relations
Amana Refrigeration, Inc.
Amana, IA 52204
Toll free: 8008430304 (product questions)

Relations--Passenger Services
America West Airlines
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Toll free: 8002359292

American Airlines, Inc.
P.O. Box 619612 MD 2400
DFW International Airport, TX 752619612
8179672000

Approved Auto Repair
American Automobile Association
Mailspace 15
1000 AAA Drive
Heathrow, FL 327465063
(written complaints only)

American Cyanamid Co.
see Lederle Consumer Health

Consumer Relations
American Express Co.
777 American ExpressWay
Fort Lauderdale, FL 33337
Toll free: 8005284800 (green card inquiries)
Toll free: 8003272177 (gold card inquiries)
Toll free: 8005253355 (platinum card inquiries)

Customer Service
American Family Publishers
P.O. Box 62000
Tampa, FL 33662
Toll free: 800AFP2400

Sue Holiday
Consumer Correspondent
American Greetings Corp.
One American Road
Cleveland, OH 44144
2162527300, ext. 1281
Toll free: 8003213040

Consumer Affairs Department
American Home Food Products, Inc.
5 Giralda Farms
Madison, NJ 07940
Toll free: 8005445680

Ronald J. Fojtlin, Manager
World Wide Fitting Dept.
American Standard, Inc.
P.O. Box 6820
Piscataway, NJ 088556820
Toll free: 8002230068
Toll free: 8009806170

Judith Barker
Vice President, Public, Government and Investor Relations
American Stores Co.
P.O. Box 27447
Salt Lake City, UT 841270447
8015390112
Toll free: 8005412863

Anthony L. Fera
Director, Consumer Administration
American Tourister, Inc.
91 Main Street
Warren, RI 02885
4012452100
Toll free: 8006355505

Operations Department
America's Favorite Chicken Co.
6 Concourse Parkway
Suite 1700
Atlanta, GA 303285352
4043919500

Ameritech
225 West Randolph Street, Room 30D
Chicago, IL 60606
3127272293
Toll free: 8002444444

Richard Smith, Manager
Customer Relations and Consumer Affairs
Amoco Oil Co.
200 East Randolph Drive
Chicago, IL 60601
Toll free: 8003333991
Fax: 3126160889

Martha Tancil
Director, Customer Satisfaction Service Center
Amtrak
Washington Union Station
60 Massachusetts Avenue, N.E.
Washington, DC 20002
2029062121
Toll free: 800USARAIL
(reservations and information)

Robin Koop
Director, Distributor/Customer Services
Amway Co.
7575 East Fulton Road
Ada, MI 49355
6167877717
TDD toll free: 8005483878

Greg Hubbard
Manager, Customer and Product Services
Andersen Windows, Inc.
100 Fourth Avenue North
Bayport, MN 55003
6124305564

Craig Hetterscheidt
Manager, Consumer Relations
AnheuserBusch, Inc.
One Busch Place
St. Louis, MO 631181852
3145772000
Toll free: 8003425283 (consumer call center)

Financial Relations
Aon Corp.
123 North Wacker Drive
Chicago, IL 60606
3127013000

Customer Relations Department
Apple Computer, Inc.
20525 Mariani Avenue
Cupertino, CA 95014
Toll free: 8007762333
(complaints and questions)
Toll free: 8005389696 (dealer information)

Aramis, Inc.
see Estee Lauder Companies

Customer Service
Arizona Mail Order
3740 East 34th Street
Tucson, AZ 85713
5207488600
Fax: 5207506755

Arm & Hammer
see Church & Dwight Co., Inc.

Mandy Hamilton
Consumer Relations Administrator
Armorall Products Corp.
6 Liberty
Aliso Viejo, CA 92656
7143620600
Toll free: 8007474104

Armour Swift Eckrich
2001 Butterfield Road
Downers Grove, IL 60515
7085121000
Toll free: 8003257424
(Eckrich nutrition)

Fred Fuest
Manager, Consumer Affairs
Armstrong Tire Division
Pirelli/Armstrong Tire Corporation
500 Sargent Drive
New Haven, CT 06536
2037842200
Toll free: 8002430167

Bonnie Muehling
Manager, Consumer Affairs
Armstrong World Industries
P.O. Box 3001
Lancaster, PA 17604
7173964780
Toll free: 8002333823

Gary Tramiel
Vice President of Dealer Sales
Atari Video Game Systems
455 S. Milhilda Avenue
Sunnyvale, CA 94086
4083280900

April Peterson
Manager, Customer Relations
Atlantic Richfield Co.
ARCO Products Co.
1055 W. 7th Street
Los Angeles, CA 90017
2134863511
Toll free: 8003222726

Glen Dunkerson, Vice President
Customer Service
Atlas Van Lines
P.O. Box 509
Evansville, IN 477030509
Toll free: 8002528885

Automobile Magazine
see KIII

Barbara Pearson
Manager, Customer Service
Avis Rent-A-Car System
4500 S. 129th East Avenue
Tulsa, OK 741343802
Toll free: 8003527900

Avon Fashions, Inc.
see Newport News, Inc.

Lynn Baron, Director
Consumer Information Center Avon Products, Inc.
9 West 57th Street
New York, NY 10019
2125466015
Toll free: 8003672866

-------B-------

Frederick J. Wilson, General Counsel
Bacardi-Martini USA, Inc.
2100 Biscayne Boulevard
Miami, FL 33137
3055738511
Toll free: 800BACARDI

Bali/Sara Lee Intimate Apparel
Sara Lee Corporation
3330 Healy Drive
P.O. Box 5100 (23113)
Winston-Salem, NC 27103
Toll free: 8002254872

Corporate Communications
Bally Entertainment
8700 West Bryn Mawr
Chicago, IL 60631
3123991300

Customer Relations #3538
Bank of America, NT & SA
Box 37000
San Francisco, CA 94137
4156226081

Paul J. Layden, Senior Vice President
Public and Investor Relations
The Bank of New York Company, Inc.
48 Wall Street, 16th Floor
New York, NY 10286
2124952066

Barnett Banks, Inc.
P.O. Box 40789
Jacksonville, FL 32231
9047917720

Bill Pegram
Director of Quality Assurance
R.G. Barry Corp.
8000 IH 10 West, Suite 1500
San Antonio, TX 78230
2103661092
Fax: 2103661092

Bass Pro Shop
1935 South Campbell
Springfield, MO 65898
Toll free: 800BASSPRO
Fax: 4178735060
TDD: 8004425788

Eddie Bauer Customer Service
P.O. Box 3700
Seattle, WA 981243700
Toll free: 8004266253

Darla J. Elkin
Manager, Regulatory and Consumer Affairs
Contact Lens Care Products
OTC Health Care Products
Bausch and Lomb
Personal Products Division
1400 North Goodman Street
Rochester, NY 14692
Toll free: 8005535340

Janice Glerum
Director, Customer Service
Contact Lenses
Bausch and Lomb
Contact Lens Division
1400 North Goodman Street
Rochester, NY 14609
Toll free: 8005527388

Ethel Killenbeck
Manager, Consumer Affairs
Eyewear Division
Bausch and Lomb
P.O. Box 478
Rochester, NY 146920478
Toll free: 8003435594

Consumer Relations
Bayer Corp.
36 Columbia Road
Morristown, NJ 079621910
Toll free: 8003314536
(Sterling Health, Glenbrook,
Winthrop Consumer Products)

Customer Service
L.L. Bean, Inc.
Casco Street
Freeport, ME 040330001
Toll free: 8003414341
TDD toll free: 8005450090

Customer Service Department
Bear Creek Corp.
2518 South Pacific Highway
P.O. Box 299
Medford, OR 97501
5417762400

Beatrice Cheese, Inc.
Cheese Division
770 North Springdale Road
Waukesha, WI 53186
4147822750
Fax: 4147825738

Charles F. Baer, President
Consumer Products Division
Becton Dickinson and Co.
One Becton Drive
Franklin Lakes, NJ 07417
2018476658
Fax: 2018845487

Beech Holdings Corp.
see Budget Rent-A-Car Corp.

Beiersdorf, Inc.
P.O. Box 5529
Norwalk, CT 068565529
2038538008
Toll free outside CT: 8002332340

BellSouth Communications
(Southern Bell and South Central Bell)
Consumer Affairs Manager
600 North 19th Street, 24th Floor
Birmingham, AL 35203
2053212892
Toll free: 8003469000
(Bell South Products)
TDD toll free: 8002515325

Keith Card, Director
Marketing and Public Relations
Benihana of Tokyo
8685 Northwest 53rd Terrace
Miami, FL 33166
3055930770
Toll free: 8003273369

Adair Sampogna
Director, Consumer Communications
Best Foods
CPC International, Inc.
P.O. Box 8000 International Plaza
Englewood Cliffs, NJ 07632
2018942324

Peggy Yoder
Manager, Customer Service
Best Western International
P.O. Box 42007
Phoenix, AZ 850802007
Toll free: 8005281238

Consumer Relations Department
BIC Corp.
500 Bic Drive
Milford, CT 06460
2037832000

Birds Eye
see General Foods

Floyd Coonce
Manager, Consumer Assistance and Information
Black and Decker
Household Products
6 Armstrong Road
Shelton, CT 06484
Toll free: 8002319786

Consumer Services
Black and Decker Power Tools
626 Hanover Pike
Hampstead, MD 21074
4102395300
Toll free: 8007626672

Blockbuster Entertainment Corp.
One Blockbuster Plaza
Ft. Lauderdale, FL 33301
9548323000

Lori Hunt
Customer Affairs Representative
Block Drug Company, Inc.
257 Cornelison Avenue
Jersey City, NJ 07302
2014343000
Fax: 2014345739
Toll free outside NJ: 8003656500

Customer Service Department
Bloomingdale's by Mail, Ltd.
475 Knotter Drive
P.O. Box 593
Cheshire, CT 064109933
2032711313
Toll free: 8007770000 (mail order)
Fax: 2032715321

Blue Bell, Inc.
see Wrangler

Consumer Affairs
Blue Cross and Blue Shield Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
2026264780
Fax: 2026264833

Karen Braswell
Marketing Director
Bojangles
P.O. Box 240239
Charlotte, NC 28224
7045272675, ext. 3226
Toll free: 8003669921

Consumer Response Department
Borden, Inc.
180 East Broad Street
Columbus, OH 43215
6142254511
Fax: 6162257680

Boyle-Midway Household Products, Inc.
see Reckitt & Colman, Inc.

Stephanie Whelan
Manager, Consumer Affairs
Bradlees Discount Department Stores
One Bradlees Circle
P.O. Box 9015
Braintree, MA 021849015
6173805377

Breck Hair Care Products
see The Dial Corp.

Consumer Affairs
Bridgestone/Firestone, Inc.
P.O. Box 7988
Chicago, IL 606809534
Toll free: 8003673872

Customer Service
Brights Creek
5000 City Lane Road
Hampton, VA 23661
8048271850

Carla Navello
Manager, Consumer Affairs
Bristol-Myers Products
1350 Liberty Avenue
Hillside, NJ 07205
Toll free: 8004687746

Robert Laverty
Director, Public Affairs
Bristol-Myers Squibb Pharmaceutical Group
P.O. Box 4000
Princeton, NJ 085434000
6092524000
Toll free: 8003322056

Brita, USA
see Clorox Co.

Customer Relations
British Airways
7520 Astoria Blvd.
Jackson Heights, NY 11370
7183974000

Dianne Hall
Consumer Services Administrator
Brown-Forman Beverage Co.
P.O. Box 1080
Louisville, KY 40201
Toll free: 8007531177

Consumer Care Information
Brown Group, Inc.
P.O. Box 354
St. Louis, MO 63166
Toll free: 8007666465
Fax: 3148544274

Consumer Affairs
Budget Gourmet
P.O. Box 10
Boise, ID 83707
Toll free: 8004880050

Customer Relations
Budget Rent-A-Car Corp.
P.O. Box 111580
Carrollton, TX 750111580
Toll free: 8006212844

Investor Service Center
Bull & Bear Group, Inc.
11 Hanover Square
New York, NY 10005
2123631100
Toll free: 8008474200

Manager, Customer Relations
Bulova Watch Co.
2615 Brooklyn Queens Expressway
Woodside, NY 11377
7182043300 (consumer relations)
7182043222 (service)

Monroe Milstein, President
Burlington Coat Factory Warehouse Corp.
1830 Route 130 North
Burlington, NJ 08016
6093877800

Burlington Hosiery
see Kayser-Roth Corp.

Public Relations
Burlington Industries
3330 West Friendly Avenue
Greensboro, NC 27420
9103792276
Fax: 9103794504

Glaxo Wellcome Co.
5 Moore Drive
Research Triangle Park, NC 27709
9192483000

-------C-------

Ray Faiola, Director
CBS Broadcast Group
Audience Services
524 West 57th Street
New York, NY 10019
2129753247

Consumer Affairs Department
CIBA Self-Medication, Inc.
581 Main Street
Woodbridge, NJ 07095
9086026800
9086026600
Fax: 9086026612

CIBA Corp.
Plant Protection
410 Swing Road
Greensboro, NC 27409
9196326000
Toll free: 8003349481

CIBA Corp.
Pharmaceuticals Division
556 Morris Avenue
Summit, NJ 079011398
9082775000
TDD: 9082773226

CIBA Vision Corp.
11460 Johns Creek Parkway
Duluth, GA 30136
Toll free: 8002271524, ext. 4435 (consumer relations)

Customer Service
CIE America
2701 Dow Avenue
Tustin, CA 92580
Toll free: 8008771421, ext. 4260

CIE Terminals
see CIE America

Mark A. Whiter
Director, Customer Services
CIGNA Property and Casualty Companies
1601 Chestnut Street
Philadelphia, PA 19192
2157614555

Consumer Affairs Department
CPC International Inc.
International Plaza
Box 8000
Englewood Cliffs, NJ 07632
2018944000
Fax: 2018942126

Neil Dinerman
President and Chairman of the Board
C&R Clothiers
8660 Hayden Place
Culver City, CA 90232
3105598200
Fax: 3108397480

CVN
see QVC Network

Customer Relations Department
CVS
One CVS Drive
Woonsocket, RI 028959988
4017651500
Fax: 4017626949
Toll free: 8005554771

Cabela's, Inc.
812 13th Avenue
Sidney, NE 691608888
Toll free: 8002378888

Cadbury Beverages, Inc,
see Motts, USA

Caloric Modern Maid Corp.
see Amana Refrigeration, Inc.

Holly Masclans
Manager, Consumer Response and Information
Campbell Soup Co.
Campbell Place
Camden, NJ 081031799
6093423714
Fax: 6093426449
Toll free: 8002578443

Susan Read
Quality Control Manager
Winery Operations
Canandaigua Wine Co.
116 Buffalo Street
Canandaigua, NY 14424
7163947900
Fax: 7163944839

Customer Relations Department
Canon U.S.A., Inc.
One Canon Plaza, Bldg. C
Lake Success, NY 11042
5164886700
Toll free: 8008284040

Audience Information
Capitol Cities/ABC, Inc.
77 West 66th Street
New York, NY 10023
2124567477

Marcia King-Gamble
Director, Guest Relations
Carnival Cruise Lines
3655 Northwest 87th Avenue
Miami, FL 331782428
3055992600
Toll free: 8004386744

James Witz
Customer Relations Manager
Carrier Air Conditioning Co.
P.O. Box 4808
Syracuse, NY 13221
Toll free: 8002277437

Bryant Heating and Air Conditioning
Toll free: 8004284326

Day & Night Heating and Air Conditioning
Toll free: 8004284326

Payne Heating and Air Conditioning
Toll free: 8004284326

Carte Blanche
see Diners Club International

Consumer Relations Department
Carter-Wallace Inc.
1345 Avenue of the Americas
New York, NY 10105
2123395000

Retail Operations
CarvelCorp.
20 Batterson Park Road
Farmington, CT 060322502
(written inquiries only)

Customer Service Department
Casio, Inc.
570 Mount Pleasant Avenue
Dover, NJ 07801
2013615400
Toll free: 8009622746

Ceridian Contact Center
Ceridian Corp.
8100 34th Avenue South
Bloomington, MN 55425
6128538100

Ron Dohr
Customer Service Supervisor
Champion Spark Plug Co.
P.O. Box 910
Toledo, OH 43661
4195352002

Suzanne Vallebuona
Coordinator, Consumer Relations and Training
Chanel, Inc.
9 West 57th Street, 44th Floor
New York, NY 100192790
2126885055
Fax: 2127521851

Chase Manhattan Bank
270 Park Avenue
New York, NY 10017
2122709300

Consumer Products Division
Chattem, Inc.
1715 West 38th Street
Chattanooga, TN 37409
Toll free outside TN: 8007452429

Walter Dabek
Director, Consumer Information
Cheesebrough-Pond's, USA
55 Merritt Boulevard
Trumbull, CT 06611
2036612000
Toll free: 8002435804

ChemLawn Services Corp.
see TruGreen Limited Partnership

W.P. Howell, Supervisor
Dealer and Consumer Affairs
Chevron Products Co.
P.O. Box H
Concord, CA 94524
Toll free: 8009621223

Guest Relations
Chi-Chi's, Inc.
10200 Linn Station Road
Louisville, KY 40223
5024263900
Fax: 5024296243

Chuck E. Cheese
see ShowBiz Pizza Time, Inc.

Nancy Sevinsky
Consumer Professional Relations
Church & Dwight Company, Inc.
469 North Harrison Street
Princeton, NJ 085407648
6096835900
Toll free: 8005241328

Church's Fried Chicken, Inc.
see America's Favorite Chicken Co.

Cincinnati Microwave
One Microwave Plaza
Cincinnati, OH 452499502
5134895400
Toll free: 8004333487

Circuit City Stores, Inc.
9950 Mayland Drive
Richmond, VA 23233
8045274000
Toll free: 8006272274

Dinah Jacobs
Corporate Director of Customer Satisfaction and Quality
Citicorp/Citibank
599 Lexington Avenue, 24th Floor
New York, NY 10043
2125590043

Tina Sherritt, Executive Secretary
Citizen Watch Co. of America, Inc.
8506 Osage Avenue
Los Angeles, CA 90045
Toll free: 8003211023

Jeanne D. Matson
Consumer Affairs Dept.
Clairol, Inc.
300 Park Avenue South
New York, NY 10010
Voice/TDD toll free: 8002235800
Voice/TDD toll free: 800HISPANA (Spanish)

Clinique Laboratories, Inc.
see Estee Lauder Companies

Sandy Stewart
Manager, Consumer Services
Clopay Building Products Co.
312 Walnut Street, Suite 1600
Cincinnati, OH 452024036
Toll free: 8002256729

Susan Silva
Consumer Services Manager
Clorox Co.
1221 Broadway
Oakland, CA 946121888
5102717283
Toll free: 8002922200 (laundry brands)
Toll free: 8005372823 (charcoal and food brands)
Toll free: 8002271860 (household surface cleaners)
Toll free: 8004266228 (insecticides)
Toll free: 8002427482 (water purification systems)

Consumer Affairs Department
Club Med Sales, Inc.
40 West 57th Street
New York, NY 10019
2129772100

Amanda Pace, Director
Industry and Consumer Affairs
The Coca-Cola Co.
P.O. Drawer 1734
Atlanta, GA 30301
Toll free: 8004382653
TDD toll free: 8002622653

Corporate Office
Coldwell Banker Corp.
339 Jefferson Road
Parsippany, NJ 07054
Toll free: 8007336629

Jan M. Guifarro
Associate Director, Consumer Response
Colgate, Palmolive, Mennen Co.
300 Park Avenue
New York, NY 10022
Toll free: 8002287408

Corporate Office
Collins & Aikman Products Co.
P.O. Box 32665
Charlotte, NC 28232
7045478500

Gregory Barstead
President, Life/Health
Colonial Penn Group, Inc.
399 Market Street, 5th Floor
Philadelphia, PA 19181
2159288000
Toll free: 8005231700 (auto customer service)
Toll free: 8005232800 (homeowner customer service)
Toll free: 8005234000 (health customer service)
Toll free: 8005239100 (life customer service)

Columbia House
A Division of SONY Music Entertainment, Inc.
P.O. Box 4450
New York, NY 101014450
Toll free: 8004570500 (records and tapes)
Toll free: 8004570866 (videos)

Teresa C. Infantino
Executive Vice President
Combe Inc.
1101 Westchester Avenue
White Plains, NY 106043597
9146945454
Toll free: 8004312610

Combined Insurance Co. of America
see Aon Corp.

Customer Relations Department
Compaq Computer Corp.
P.O. Box 692000
Houston, TX 772692000
Toll free: 8003451518

Comprehensive Care Corp.
16305 Swingley Ridge Drive
Suite 100
Chesterfield, MO 63017
3145371288
Toll free: 8006782273

Brian Quigley
Director of Warranty Administration and Control
Congoleum Corp.
3705 Quakerbridge Road
P.O. Box 3127
Mercerville, NJ 08619
6095843000

Supervisors Department
Contempo Casuals
5433 West Jefferson Boulevard
Los Angeles, CA 90016
2139362131

Customer Relations
Continental Airlines, Inc.
3663 North Sam Houston
Suite 500
Houston, TX 77032
7139876500

Customer Relations
Converse, Inc.
One Fordham Road
North Reading, MA 018642680
Toll free: 800428CONS (2667)

Conwood Company, L.P.
813 Ridge Lake Blvd.
Memphis, TN 38120
9017612050

Coors Brewing Co.
Consumer Information Center
NH475
Golden, CO 80401
Toll free: 8006426116

Coppertone
see Schering-Plough HealthCare Products, Inc.

Ron Almarode, Supervisor
Corning/Consumer Products
Corning Inc.
1300 Hopeman Parkway
Waynesboro, VA 22980
Toll free: 8009993436

Connie J. Shelby
Director, Consumer Affairs
Cosmair, Inc.
P.O. Box 98
Westfield, NJ 070919987
Toll free: 8006317358

Consumer Relations
Cotter & Company
8600 W. Bryn Mawr
Chicago, IL 606313505
3126955000

Service Department
Craftmatic Organization, Inc.
2500 Interplex Drive
Trevose, PA 190536998
2156391310
Toll free: 8006778200

Jenny Craig International
445 Marine View Avenue
Del Mar, CA 92014
6192597000

Gail Compagnone
Manager, Consumer Relations
A.T. Cross Co.
One Albion Road
Lincoln, RI 02865
Toll free: 800AT CROSS (2827677)

Crown Books
3300 75th Avenue
Landover, MD 20785
3017311200
Toll free: 8008317400

Peter Cammarata
Director, Sales and Marketing Operations
Cuisinarts Corp.
One Cummings Point Road
Stamford, CT 06904
2039754600
6094261300 (in NJ)
Toll free outside NJ: 8007260190

Michelle Soucie
Special Assistant to the President for Consumer Affairs
Culligan International Co.
One Culligan Parkway
Northbrook, IL 60062
8472055757

Marvin E. Eisenstadt, President
Cumberland Packing Corp.
Two Cumberland Street
Brooklyn, NY 11205
7188584200

Customer Relations
Cunard Line
555 Fifth Avenue
New York, NY 10017
Toll free: 8005286273
Fax: 7187862350

Don Roth
Department Head, Customer Service
Current, Inc.
P.O Box 2559
Colorado Springs, CO 80901
Toll free: 8005257170

-------D-------

dCon
see Reckitt & Colman, Inc.

Cheryl Beck
Manager, Customer Service
DHL Corp.
1900 West University
Tempe, CA 85282
8002255345

Dairy Queen
see International Dairy Queen

Eileen O'Gorman
Director, Consumer Relations
Dannon Co., Inc.
1111 Westchester Avenue
White Plains, NY 10604
(written inquiries only)

N. Shelby
Consumer Division
Danskin
P.O. Box 15016
York, PA 174057016
Toll free: 8002886749

Terry Pitra, Manager
Guest Relations
Dayton's, Hudson's,
Marshall Field's Dept. Stores
Box 1197
700 Nicollet Mall
Minneapolis, MN 55402
6123753382

Shareholder Services
Dean Witter, Discover & Co.
2 World Trade Center, 66th Floor
New York, NY 10048
Toll free: 8007332307

Dearfoam
see R.G. Barry Corp.

Deere & Co.
John Deere Road
Moline, IL 612658098
3097658000

Consumer Relations Department
Del Laboratories, Inc.
565 Broad Hollow Road
Farmingdale, NY 11735
5162937070

Consumer Affairs
Del Monte Foods
P.O. Box 193575
San Francisco, CA 941193575
Toll free: 8005433090

Del Pharmaceuticals, Inc.
see Del Laboratories, Inc.

Public Relations
Delphi Auto Systems
General Motors Corp.
2401 Columbus Avenue
Mail Code 18109
Anderson, IN 46016
3176463000

Consumer Affairs
Delta Air Lines
Hartsfield Atlanta International Airport
Atlanta, GA 30320
4047151402

Barbara Ashley, Assistant Manager
Product Service
Delta Faucets
P.O. Box 40980
Indianapolis, IN 46280
3178481812

Operations
Denny's, Inc.
203 East Main Street
Spartanburg, SC 293190001
8645978000

George Andrassy, Vice President
Research and Development
Dep Corp.
2101 East Via Arado
Rancho Dominguez, CA 902206189
2136040777
Toll free: 8003672855

Julie Jason
Manager, Customer Service
DeVry, Inc.
1 Tower Lane
Oakbrook Terrace, IL 60181
7085717700
Toll free: 8002258000

Marie Shubin
Consumer Information Center
The Dial Corp.
15101 N. Scottsdale Road
Scottsdale, AZ 85254
6022075518
Toll free: 8005280849 (foods division)
Toll free: 80045PUREX (household and laundry division)
Toll free: 800258DIAL (personal care division)

Customer Relations
Diet Center, Inc.
395 Springdale Drive
Akron, OH 44333
3306655861

Customer Relations Department
Digital Equipment Corp.
111 Powder Mill Road
Maynard, MA 01754
5084935111
Toll Free: 8003324636

Customer Relations
Dillard Department Stores, Inc.
1600 Cantrell Road
Little Rock, AR 72201
5013765200

Jim Scherman
Vice President, Customer Service
Diners Club International
183 Inverness Drive West
Englewood, CO 80112
3037999000
Toll free: 8002346377
TDD: 3036432155

Discover
see Dean Witter, Discover & Co.

Helen Robinson
Manager, Consumer Response
Dole Packaged Foods
ATTN: Consumer Response Department
5795 Lindero Canyon Road
Westlake Village, CA 913624013
Toll free: 8002328888

Thomas S. Monaghan
President and CEO
Domino's Pizza, Inc.
P.O. Box 997
Ann Arbor, MI 481060997
3139303030

Robert J. Posch, Jr.
Vice President, Legal Affairs
Doubleday Book & Music Clubs, Inc.
401 Franklin Avenue
Garden City, NY 115305806
5168734628

Sharon Clark
Manager, Consumer Affairs
DowBrands
P.O. Box 68511
Indianapolis, IN 462680511
Toll free: 8004284795

Jim Ball, Vice President
Corporate Communications
Wynema Hamilton, Coordinator
Consumer Affairs
Dr Pepper/Cadbury
North America, Inc.
P.O. Box 655086
Dallas, TX 752655086
2143607000

Customer Service Department
Walter Drake & Sons Inc.
Drake Building
Colorado Springs, CO 809400001
7195963140

Jane Lagusch
Vice President
Drug Emporium, Inc.
155 Hidden Ravines Drive
Powell, OH 43065
6145487080, ext. 104

Dulcolax
CIBA Consumer Pharmaceuticals
581 Main Street
Woodbridge, NJ 07095
9086026780

Robert M. Rosenberg
Chairman of the Board
Dunkin Donuts of America/Baskin Robbins
P.O. Box 317
Randolph, MA 02368
6179614000

Steven Wyanacek, Manager
Consumer Affairs and OE Service
Dunlop Tire Corp.
P.O. Box 1109
Buffalo, NY 142401109
Toll free: 8005484714

Customer Information Center
DuPont Co.
BMP/Reeves Mill
Wilmington, DE 198800010
Toll free: 8005484714

Consumer Affairs Department
Duracell USA
Division of Duracell, Inc.
Duracell Drive
Bethel, CT 06801
2037964500
Toll free: 8005512355

Durkee-French Foods
see Reckitt & Colman, Inc.

-------E-------

John Vaeth
Eastman Kodak Co.
343 State Street
Rochester, NY 146500811
Toll free: 8002422424

Nancy J. Avino
Customer Service Representative
Eckerd Drug Co.
8333 Bryan Dairy Road
P.O. Box 4689
Clearwater, FL 34618
8133996000

Customer Service
Edmund Scientific Co.
101 East Gloucester Pike
Barrington, NJ 080071380
6095736260

Electrolux Corp.
2300 Windy Ridge Parkway
Suite 900
Marietta, GA 30067
4049331000
Toll free: 8002439078

Customer Relations
Emery Worldwide
A CF Company
One Lagoon Drive
Redwood City, CA 94065
4155969600
Toll free: 8002271981

Sonia Franklin
Director of Consumer Affairs
Encore Marketing International, Inc.
4501 Forbes Boulevard
Lanham, MD 20706
3014598020
Toll free: 8006380930

Norman Braun
Vice President, Public Affairs
Encyclopaedia Britannica, Inc.
310 South Michigan Avenue
Chicago, IL 606044293
3123477200

Labat R. Yancey
Vice President, Office of Consumer Affairs
Equifax
P.O. Box 105139
Atlanta, GA 30348
7706122899
Toll free: 8006851111

Carolann V. Mathews
Vice President, Customer Relations
Equitable Life Assurance Society
787 7th Avenue
New York, NY 10020
2125541749

Retail Customer Service Department
Esprit de Corps
900 Minnesota Street
San Francisco, CA 941073000
4156486900
Fax: 4155503960

Theresa Sullivan
Vice President, Consumer Relations
Estee Lauder Companies
767 Fifth Avenue
New York, NY 101530003
2125724200

Francine Recine-Quinn
Corporate Manager, Consumer Affairs
Ethan Allen, Inc.
Ethan Allen Drive
Danbury, CT 06813
2037438668
Fax: 2037438354
E-mail: ethanadv@ethanallen.com

Rick Gremer
Consumer Relations Manager
The Eureka Co.
1201 East Bell Street
Bloomington, IL 617016902
3098235735
Toll free: 8002822886 (warranty center)

Bob Evans Farms, Inc.
3776 South High Street
Columbus, OH 43207
6144912225
Toll free outside OH: 8002727675
Fax: 6144924949

Sharon L. Plummer
Consumer Assistance Manager
Exxon Company U.S.A.
P.O. Box 2180
Houston, TX 772522180
7136562111
Toll free: 8002439966
Fax: 7136569745

-------F-------

Shawn McCormac
Family Circle Magazine
110 Fifth Avenue
New York, NY 10011
2124631124

Consumer Affairs Department
Faultless Starch/Bon Ami Co.
1025 West Eighth Street
Kansas City, MO 641011200
8168421230

Fayva Shoe Stores
see Morse Shoe, Inc.

Jean H. Ward-Jones, Manager
Quality and Procsss Improvement
Federal Express Corp.
P.O Box 727, Department 1845
Memphis, TN 381941845
9013954539
Toll free: 8002385355
Fax: 9013954511

Paula S. Coffey
Consumer Affairs Assistant
Federated Department Stores
7 West Seventh Street
Cincinnati, OH 45202
5135797000
Fax: 5135797185

Joan Garrison
Manager, Consumer Relations
Fieldcrest Cannon, Inc.
1271 Avenue of the Americas
New York, NY 20020
2129572500
Toll free: 8008413336
(Fieldcrest Stores)
Toll free: 8002373209
(Cannon Stores)
Fax: 2129572533

Susan Alcorn, Director
Consumer, Government and Media Center
Finast
17000 Rockside Road
Cleveland, OH 441374390
2165877100
Fax: 2165186188

Mary Luethmers
Customer Relations Manager
Fingerhut Corp.
11 McLeland Road
St. Cloud, MN 56395
6122592500
Fax: 3206544858

L.A. Mann, Sr.
Director, Quality Assurance
First Brands Corp.
88 Long Hill Street
East Hartford, CT 06108
2037286000
Toll free: 8008354523

Consumer Affairs Department
First Interstate Bank of California
707 Wilshire Blvd., W3513
Los Angeles, CA 90017
2136143103

Thomas J. Metz
Senior Vice President, Customer Services
Customer Relationship Center
First Union National Bank
100 Constitution Drive
Upper Darby, PA 190824603
6107345090
Toll free: 8002255332
TDD: 6107345599
TDD toll free: 8008357721

Customer Service
First Union National Bank of Florida
P.O. Box 2870
Jacksonville, FL 322310010
9043616996
Toll free: 8007351012

Fisher
see SFS Corp.

Jeff Ortel
Director, Consumer Affairs
Fisher Price
636 Girard Avenue
East Aurora, NY 14052
Toll free: 8004325437
TDD toll free: 8003827470
Fax: 7166873494

Tamara Arenson
Special Consumer Services Manager
Florida Power and Light Co.
P.O. Box 029100
Miami, FL 331029100
3055524653
Toll free: 8003976544
TDD toll free: 8004326554
Fax: 3045523792

April Reynolds
Customer Service Planning
Florist Transworld Delivery Associates (FTD)
29200 Northwestern Highway
P.O. Box 2227
Southfield, MI 480374077
8103559300
Toll free: 8006691000

Phil Hurwitz
Customer Service
Florsheim Shoe Co.
130 South Canal Street
Chicago, IL 606063999
3125592549
Toll free: 8006334988

Heeth Varnedoe, President
Flowers Industries, Inc.
P.O. Box 1338
Thomasville, GA 317991338
9122269110
Fax: 9122261318

Scott R. Yablon
Vice President, Finance Administration
Forbes Inc.
60 Fifth Avenue
New York, NY 10011
2126202409
Fax: 2126205199

George McKittrick
Customer Relations Manager
Foster & Gallagher, Inc.
6523 North Galena Road
Peoria, IL 61632
3096914610
(Mon.-Fri., 8:30 a.m.5 p.m.)
3096913633
(Mon.--Fri. after 5:15 p.m.)

Rosemary Myers, Vice President
Customer Service/Operations
The Franklin Mint
U.S. Route One
Franklin Center, PA 19091
6104596000
Toll free: 8005237622

Linda Yocum
Customer Service
Frank's Nursery and Crafts, Inc.
6501 East Nevada
Detroit, MI 48234
3133668400
Fax: 3133665386

Customer Assistance Center
The Frigidaire Co.
P.O. Box 7181
Dublin, OH 430170781
Toll free: 8004517007

Joyce Wolfe
Office of Consumer Affairs
Friskies PetCare Co.
800 N. Grand Blvd.
Glendale, CA 91203
8185437749

Janet Rosati
Director, Consumer Services
Fruit of the Loom, Inc.
One Fruit of the Loom Drive
Bowling Green, KY 421029015
5027816400
5027825400 (customer service)
Fax: 5027810903

Marianne Salimbene
Associate Manager
Customer Service Department
Fuji Photo Film U.S.A., Inc.
400 Commerce Blvd.
Carlstadt, NJ 070723009
Toll free: 8006593854, ext. 2571 (toll free)
Fax: 2015072591

Customer Resource Center
Fuller Brush Co.
P.O. Box 1247
Great Bend, KS 675300729
Toll free: 8005233794
Fax: 3167934523

-------G-------

Customer Service
GTE Corp.
One Stamford Forum
Stamford, CT 06904
2039652000
Toll free: 8005482389

Teddi Burris
Manager, Consumer Relations
Ernest & Julio Gallo Winery
P.O. Box 1130
Modesto, CA 95353
2095793161
Fax: 2095798993

Jeannine Deming
Manager, Consumer Service Department
Lewis Galoob Toys, Inc.
500 Forbes Blvd.
San Francisco, CA 94080
4159521678
Fax: 4155834996

Sheila Gibbons
Director, Public Affairs
Gannett Co., Inc.
1100 Wilson Blvd.
Arlington, VA 22234
7032846048

General Electric Co.
For information on GE consumer products and services, call: GE ANSWER CENTER ® service
Toll free: 8006262000

Giselle Simmons
Manager, Consumer Response and Information Center
General Foods Corp.
250 North Street
White Plains, NY 10625
Toll free: 8004311001

(General Foods products)
General Host Corp.
P.O. Box 10045
Stamford, CT 06904
2033579900

Sandy Weisenburger
Assistant Manager, Consumer Services
General Mills, Inc.
P.O. Box 1113
Minneapolis, MN 554401113
6125404295
Toll free: 8003286787 (bakery products)
Toll free: 8003281144 (cereals)
Toll free: 8002226846 (Gorton's)
Toll free: 8002310308 (snacks)

Bob Dann
Customer Relations Manager
General Motors Acceptance Corp. (GMAC)
3044 West Grand Blvd., Room AX348
Detroit, Ml 48202
3135560510
Toll free: 8004419234
TDD toll free: 800TDDGMAC

Joyce Bowman
Customer Service
General Tire Inc.
One General Street
Akron, OH 443290007
Toll free: 8008473349

Donna Leggate
Vice President Customer Service
Generra
316 Occidental Avenue, South
Suite 410
Seattle, WA 98104
2067286888

Sales Department
Genesee Brewing Co., Inc.
445 St. Paul Street
Rochester, NY 14605
7165461030

Georgia-Pacific Corp.
P.O. Box 105605
Atlanta, GA 303485605
Denise Irish (paper products)
4046524000
Kathy Ziprik (building products)
7709537000

Van Windes, Director
Gerber Products Co.
445 State Street
Fremont, MI 494131056
6169282000
Toll free: 8004GERBER (24 hour breast feed advice)
Toll free: 8008289119 (baby formula)
Fax: 6169282723

Odonna Mathews
Vice President for Consumer Affairs
Giant Food Inc.
P.O. Box 1804
Department 597
Washington, DC 20013
3013414365
TDD: 3013414327
Fax: 3016184968

Gibson Appliances
see The Frigidaire Co.

Beverly Smart
Manager, Consumer Affairs
Gillette Co.
P.O. Box 61
Boston, MA 02199
6174633337

James Sainsbury
Manager, Product Regulation
The Glidden Co.
925 Euclid Avenue
Cleveland, OH 44115
2163448818

Golden Grain Co.
4576 Willow Road
Pleasanton, CA 94588
Toll free: 8004212444

A.L. Finley, Director
Consumer Relations
Goodyear Tire & Rubber Co.
1144 East Market Street
Akron, OH 44316
3307963909
TDD: 2167966055
Fax toll free: 8003212136

Michael Legrand
Senior President of Operations
Gordon's Jewelers
A Subsidiary of Zale Corporation
901 West Walnut Hill Lane
Irving, TX 750381003
2145804924
Fax: 2145805286

Christine Cusumano
Consumer Affairs Specialist
Greensweep
P.O. Box 50108
San Ramon, CA 945830808
5103553431
Toll free: 8002252883
Fax: 5103553535

Julie Churchill
Manager, Customer Relations
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 752660362
2148498000

Gabby Rios
Customer Services
Guess? Inc.
1444 South Alameda Street
Los Angeles, CA 90021
2137653100
Toll free: 8003948377

Guinness Import Co.
Six Landmark Square
Stamford, CT 069012704
2033233311
Toll free: 8005211591
Fax: 2038474109

-------H-------

Marti Johnson
Director of Client Relations
H&R Block, Inc.
4410 Main Street
Kansas City, MO 641119986
8167536900
Toll free: 8008297733

HVR Co.
see Clorox Co.

Don Freberg
Manager of Consumer Affairs
Hallmark Cards, Inc.
P.O. Box 419034
Kansas City, MO 641416034
Toll free: 8004256275

John Schultz
Manager, Customer Services
Halston Borghese, Inc.
767 5th Avenue, 49th Floor
New York, NY 10153
2125723100

Hanes
see L'eggs

Cathy Teixeira
Customer Services
Hanover-Direct Inc.
340 Poplar Street
Hanover, PA 173339989
7176376000
Fax: 7176333199
Consumer Relations Department

Hartz Mountain Corp.
400 Plaza Drive
Secaucus, NJ 07094
2012714800

Bonnie Fisher
Supervisor, Consumer Affairs
Hasbro, Inc.
P.O. Box 200
Pawtucket, RI 028620200
Toll free: 8002555516
Toll free: 8002427276

Hathaway Shirts
see Warnaco Men's Apparel

Tom Wise
Marketing Manager
Heath Co.
Benton Harbor, MI 49022
6169256000
Fax: 6169252898

Donna Elliott
Manager, Consumer Affairs
Heinz U.S.A.
P.O. Box 57
Pittsburgh, PA 15230
4122375740
Fax: 4122375922

Paula Cisar
Manager, Consumer Affairs Department
Helene Curtis, Inc.
325 North Wells Street
Chicago, IL 606104713
3126610222
Toll free: 8006828301
Fax: 3126612787

Mindy Soleman
Manager, Consumer Relations
Hershey Foods Corp.
100 Crystal A Drive
Hershey PA 17033
7175346799

Frank Gonzalez, Manager
Manager, Customer Relations
Hertz Corp.
225 Brae Blvd.
Park Ridge, NJ 076560713
2013072000
Toll free: 8006543131 (reservations)
TDD toll free: 8006542280
Fax: 2013072644

Doug Moore, Manager
Direct Marketing Organization
Hewlett-Packard Co.
19310 Prune Ridge Avenue
Mail Stop 49AU25
Copertino, CA 950140604
Toll free: 8007520900
Fax: 4083458178

Daniel Dinell
Director, Staff Service
Hilton Hotels Corp.
9336 Civic Center Drive
Beverly Hills, CA 902095567
3102784321

Mike Rudman
Vice President, Human Resources
Hit or Miss
100 Campanelli Parkway
Stoughton, MA 02072
6173440800
Fax: 6172977268

Bruce Schoenogge
Director of Marketing
Hitachi Home Electronics (America), Inc.
3890 Steve Reynolds Blvd.
Norcross, GA 30093
4042795600
Toll free: 8002416558

Mary Briend
Customer Information Manager
Hoechst Marion Roussel
North American Headquarters
P.O. Box 9627
Kansas City, MO 641340627
Toll free: 8005523656

Randall Smith
Manager, Worldwide Sales
Holiday Inn Worldwide
Three Ravenia Drive
Suite 2000
Atlanta, GA 30346
4046042000

Bill Sanders
Director, Consumer Affairs
Home Depot Inc.
2727 Paces Ferry Road, N.W.
Atlanta, GA 30339
4044338211
Toll free: 8005533199

Corporate Communications Manager
Home Shopping Network
P.O. Box 9090
Clearwater, FL 346189090
8135728585
Toll free: 8002843900
Fax: 8135725801

Ray Gwin, Manager
Consumer Affairs
Residential DivisionMN 272164
Honeywell, Inc.
Honeywell Plaza
P.O. Box 524
Minneapolis, MN 554400524
6129511000
Toll free: 8004681502

Larry Calder
Manager of Consumer Response Center
Hoover Co.
101 East Maple
North Canton, OH 44720
3304999499
Toll free: 8009449200

Terry Gradite
Customer Service Division
The Horchow Collection
111 Customer Way
Irving, TX 75039
2144016300
Toll free: 8003955397

Cheryl Cook
Director, Consumer Affairs
Hormel Foods Co.
One Hormel Place
Austin, MN 559129989
5074375940
Toll free: 8005234635

Kevin Koesters
Consumer Relations
Huffy Bicycle Co.
P.O. Box 1204
Dayton, OH 45401
5138666251
Toll free: 8008722453
Fax: 5138652835

Customer Relations
Humana Inc.
500 West Main Street
P.O. Box 1438
Louisville, KY 402011438
5025801000

Hunt-Wesson, Inc.
P.O. Box 4800
Fullerton, CA 926344800
7146801431

Chris Buzanis
Director, Quality Assurance
Hyatt Hotels & Resorts
200 West Madison Street
39th Floor
Chicago, IL 60606
127501234
Toll free: 8002283336

-------I-------

IBM International Services Center
300 East Valencia
Tucson, AZ 85706
Toll free: 8004263333

Illinois Bell
see Ameritech

Stephen Powell
Government Affairs Manager
Indiana Bell
251 North Illinois Street
Room 1680
Indianapolis, IN 46204
3172655965

Integra International
5200 Keller Springs Road
Suite 1131
Houston, TX 75248
2142330966

Dean Peters
Communications Department Manager
International Dairy Queen, Inc.
P.O. Box 39286
7505 Metro Blvd.
Minneapolis, MN 554390286
6128300200

-------J-------

Michael Bomba
Customer Service Manager
JRT
5000 City Line Road
Hampton, VA 23661
8048276000

Jim Bennett
Customer Relations Manager
JVC Company of America
107 Little Falls Road
Fairfield, NJ 07004
2018082100
Toll free: 8002525722
Fax: 2018083351

Carolyn Calkins
Manager, Customer Service
Jackson & Perkins Nursery Stock
2518 South Pacific Highway
Medford, OR 97501
5417762400
Toll free: 8003483222
Fax: 8002420329

Ophelia R. Millon
Manager of Consumer Affairs
James River Corp.
P.O. Box 6000
Norwalk, CT 068566000
2038542458
Toll free: 8002435384

Consumer Relations
Jockey International, Inc.
2300 60th Street
Kenosha, WI 53140
4146588111
Fax: 4146584740

Public Relations
John Hancock Financial Services
P.O. Box 111
Boston, MA 02117
6175726272
TDD: 6195729986

Virginia Mellace
Johnny Appleseed's, Inc.
30 Tozer Road
Beverly, MA 01915
Toll free: 8007676666
Johnson & Johnson Consumer Products, Inc.
199 Grandview Road
Skillman, NJ 08558
9088741000

Claudia Hunter
Subscription Department
Johnson Publishing Co., Inc.
820 South Michigan Avenue
Chicago, IL 60605
3123229200 (written complaints only)

Tom Conrardy
Director, Consumer Resource Center
S.C. Johnson and Sons
1525 Howe Street
Racine, WI 53403
Toll free: 8005585252

Howard Johnson, Inc.
3400 N.W. Grand Avenue
Phoenix, AZ 85017
6022649164

Kaaryn Denig
Vice President
Advertising and Marketing
Jordache Enterprises, Inc.
1411 Broadway
New York, NY 10018
2129441330
Toll free: 8002895326

-------K-------

Brian Beckwith
President of Special Interest Magazine Group
KIII
717 5th Avenue
New York, NY 10022
2124474700

Lisa Brown
Manager, Customer Service
K-mart Corp.
3100 West Big Beaver Road
Troy, MI 48084
8106431643

Wayne Wilson
Manager, Customer Relations
Karastan Rugmill
Division of Mohawk Industries, Inc.
P.O. Box 129
Eden, NC 27289
8004767113

Rory J. Murphy
Senior Vice President, Operations
Carl Karcher Enterprises
1200 North Harbor Blvd.
P.O. Box 4349
Anaheim, CA 92803
7147745796

Consumer Services
Kawasaki Motor Corp., U.S.A.
P.O. Box 25252
Santa Ana, CA 927995252
7147700400

Consumer Relations Manager
Kayser-Roth Corp.
612 South Main Street
Burlington, NC 27215
9102292224

Consumer Communications
Keebler Co., Inc.
One Hollow Tree Lane
Elmhurst, IL 60126
7088332900

Linda J. Pell
Director, Consumer Affairs
Kellogg Co.
P.O. Box CAMB
Battle Creek, MI 49016
Toll free: 8009621413

Robert A. Shower
Manager, Product Service
Kelly Springfield Tire Co.
12501 Willow Brook Road, S.E.
Cumberland, MD 215022599
3017776635
3017776017

Kelvinator Appliance Co.
see The Frigidaire Co.

Nancy Brebmar
Supervisor, Consumer Relations
Kemper National Insurance Co.
1 Kemper Drive
Long Grove, IL 600490001
7083202522
Toll free: 8008330355

Bonnie Bolduc
Supervisor, Consumer Affairs
Kenner Products
P.O. Box 200
Pawtucket, RI 028620200
4014318697
Toll free: 8003278264

Cindy Van Grinsven
Director, Consumer Services
Kimberly-Clark Corp.
P.O. Box 2020
Neenah, WI 549572020
4147218000
Toll free: 8005441847

Kinetico, Inc.
10845 Kinsman Road
Newbury, OH 44065
2165649111

Kingsford Products Co.
see Clorox Co.

Consumer Assistance Center
KitchenAid
2000 M63 North
Benton Harbor, MI 49022
6169234500
Toll free: 8004221230

Denise Feglar
Assistant to the Senior Vice President
Public Relations and Communications
Calvin Klein Industries, Inc.
205 West 39th Street, 10th Floor
New York, NY 10018
2123266800

Kodiak Smokeless Tobacco
see Conwood Co., L.P.

Kohler Co.
Mark Grunow
Manager, Consumer Affairs
Plumbing and Specialty Products
Alan Wilson
Manager, Sales Administration
Paul Schoelten
Manager, Service and Technical Publications
Kohler, WI 53044
4144574441
ATTN: Consumer Response Center

Kraft, Inc.
Kraft Court
Glenview, IL 60025
Toll free: 8003230768

Judy Holland
Customer Relations Manager
Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
5137621589
Toll free: 8006326900

Rody Davenport, IV
President and C.O.O.
Krystal Co.
One Union Square
Chattanooga, TN 37402
4537571550

-------L-------

Customer Service Department
LA Gear
2850 Ocean Park Blvd.
Santa Monica, CA 90405
3104524327
Toll free: 8007867800

L&F Products
see Reckitt & Colman, Inc.

Customer Service
L.W.I. Holding Inc.
23279 Thomas Park
Beachwood, OH 44122
2168316191
Toll free: 8006547817

LaCoupe
see Playtex Family Products Group

Ann P. Gallaher
Manager of Consumer Services
La-Z-Boy Chair Co.
1284 North Telegraph Road
Monroe, MI 481623309
3132421444

Lydie Botham
Director of Test Kitchens and Consumer Affairs
Land O'Lakes, Inc.
P.O. Box 116
Minneapolis, MN 554400116
6124812222
Toll free: 8003284155

Customer Service
Land's End
Two Land's End Lane
Dodgeville, WI 53595
Toll free: 8003324700; 8003564444

Bill West
Vice President, Customer Service
Lane Furniture
East Franklin Avenue
P.O. Box 151
Altavista, VA 24517
8043695641

Lechmere
275 Wildwood Street
Woburn, MA 01801
6174761404
Toll free: 8007334666

Carol Manley/White Hall/Robins
Manager, Consumer Affairs
Lederle Consumer Health
1407 Cumming Drive
Richmond, VA 23220
Toll free: 8002828805

Tim Kellerman
Customer Service Team
Lee Apparel
9001 West 67th Street
Merriam, KS 66202
9133844000

L'eggs Products
5660 University Parkway
Winston-Salem, NC 27105
9107689540

Leichtung, Inc.
see L.W.I. Holding Inc.

Lennox Industries
P.O Box 799900
Dallas, TX 753799900
2144975000

Consumer Services Dept.
Lever Brothers Co.
390 Park Avenue
New York, NY 100224698
Toll free: 8005981223

Levi Strauss & Co.
1155 Battery Street
San Francisco, CA 94111
Toll free: 800USALEVI

Eleanor Eckardt
Vice President, Consumer Relations
Levitz Furniture Corp.
6111 Broken Sound Parkway, N.W.
Boca Raton, FL 334872799
Toll free: 8006314601

Customer Service
Levolor Home Fashion
4110 Premier Drive
High Point, NC 27265
9108128181
Toll free: 800LEVOLOR

David Hoffman
Assistant Vice President
Director of Corp. and Public Affairs
Liberty Mutual Insurance Group
175 Berkeley Street
Boston, MA 02117
6173579500
Toll free: 8002252390

Customer Service
Lillian Vernon Corp.
2600 International Parkway
Virginia Beach, VA 23452
8044301500
Toll free: 8002855555

Consumer Communications
Eli Lilly & Co.
Lilly Corporate Center
Indianapolis, IN 46285
3172768588

Vice President
Financial and Public Relations
The Limited, Inc.
Three Limited Parkway
Columbus, OH 43230
6144797000

Long John Silver's
315 S. Broadden
Lexington, KY 40508
6063886000

L'Oreal
see Cosmair, Inc.

Mike Loy
Customer Relations Manager
Lorillard Tobacco Co.
2525 East Market Street
P.O. Box 21688
Greensboro, NC 274201688
9103736669 (complaints)

Communications Department
Los Angeles Times
Times Mirror Square
Los Angeles, CA 90053
2132375000

Judith Decker
Communications Manager
Lucky Stores, Inc.
P.O. Box 5008
San Leandro, CA 94577
5106785444

-------M-------

Customer Services
MAACO, Inc.
381 Brooks Road
King of Prussia, PA 19406
Toll free: 8005231180;
8005216282

Corporate Communications and Public Affairs
MCA Inc.
100 Universal City Plaza
Universal City, CA 916081085
8187773591

Jane King
Senior Manager, Consumer Affairs
MCI Communications
1200 South Hayes Street, 11th Floor
Arlington, VA 22202
Toll free: 8006776580

Consumer Affairs Department
M&M/Mars, Inc.
High Street
Hacketstown, NJ 07840
9088521000

MTV Networks
see Viacom International Inc.

Vice President
Customer Service
R.H. Macy & Co., Inc.
151 West 34th Street
New York, NY 10001
2126954400

Consumer Services Manager
Mannington Mills, Inc.
P.O. Box 30
Salem, NJ 08079
6099353000
Toll free: 8003566787

Professional Services Office
Manor Care Corp.
10770 Columbia Pike
Silver Spring, MD 20901
3016819400
Toll free: 8008337696

Manville Corporation/Schuller International, Inc.
P.O. Box 5108
Denver, CO 802175108
3039782000
Toll free: 8006543103

Corporate Customer Relations
Marine Midland Bank, N.A.
One Marine Midland Center
Buffalo, NY 14203
7168411000

Marion Merrell Dow Inc.
see Hoechst Marion Roussel

Attention: Department 921.60
Consumer Affairs
Marriott Corp.
One Marriott Drive
Washington, DC 20058
3013803000

Karen Filler, CLU
Director of Customer Relations
Massachusetts Mutual Insurance Co.
1295 State Street
Springfield, MA 01111
4137888411
Toll free: 8008284902

MasterCard International
(contact issuing bank)
Toll free: 8008262181
(lost or stolen cards or questions about the MasterCard system)

Anthony Lopes, President
Matsushita Services Co.
50 Meadowlands Parkway
Secaucus, NJ 07094
2013487000

Gail Carpentar
Director, Consumer Affairs
Mattel Toys, Inc.
333 Continental Blvd.
El Segundo, CA 902455012
3102522000
Toll free: 800524TOYS

Max Factor
see Procter & Gamble Co.

Consumer Affairs
Maxicare Health Plans, Inc.
1149 South Broadway
Los Angeles, CA 90015
2137420900

Maxwell House
see General Foods

James F. Harner
Senior Vice President
Customer Service and Operations
May Department Stores Co.
611 Olive Street
St. Louis, MO 63101
3143426300

Lori L. Wren
Manager, Consumer Relations
Maybelline Inc.
P.O. Box 372
Memphis, TN 381010372
9013202166
Toll free: 8009440730

Customer Service Department
Mayflower Transit, Inc.
P.O. Box 107
Indianapolis, IN 46206
3178751000
Toll free: 8004281234

Mary Randisi
Director, Consumer Affairs
McCormick & Co., Inc.
211 Schilling Circle
Hunt Valley, MD 21031
3015276273
Toll free: 8006325847

McCrory Stores, Inc.
2955 East Market Street
York, PA 17402
7177578181

Beth Petersohn
Manager, Customer Satisfaction Department
McDonald's Corp.
Kroc Drive
Oak Brook, IL 60521
7085756198

Customer Service Manager
McGraw-Hill, Inc.
1221 Avenue of the Americas
New York, NY 10020
Toll free: 8002624729

Consumer Services
McKee Foods Corp.
P.O. Box 750
Collegedale, TN 37315
Toll free: 8005224499

Vice President Manufacturing/TSO
McKesson Water Products Co.
3280 E. Foothill Blvd. #400
Pasadena, CA 91107
8185851000

Consumer Affairs
McNeil Consumer Products Co.--
Johnson & Johnson
7050 Camp Hill Road
Fort Washington, PA 19034
2152337000

Marshall Morton
Senior Vice President
Media General, Inc.
333 East Grace Street
Richmond, VA 23219
8046496000

Nancy Little
Customer Service Representative
Meineke Discount Muffler
128 South Tryon Street, Suite 900
Charlotte, NC 28202
7043773070

Yvette Harris
Manager, Customer Relations
Melitta USA, Inc.
17757 U.S. Highway 19 North
Suite 600
Clearwater, FL 34624
Toll free: 8886354882

Paul S. Videman
Executive Vice President (Retail Bank)
Mellon Bank Corp.
One Mellon Bank Center
Room 5135
Pittsburgh, PA 152580001
4122348552

Consumer Affairs
Melville Corporation
1 Theall Road
Rye, NY 10580
9149254000

Consumer Relations
Mem Company, Inc.
Union Street
Northvale, NJ 07647
2017670100

Mennen Co.
see Colgate, Palmolive, Mennen Co.

Mentholatum Co., Inc.
1360 Niagara Street
Buffalo, NY 14213
7168827660

Patricia Royer
Vice President, Consumer Affairs
Merck Medco Manage Care, Inc.
100 Summit Avenue
Montvale, NJ 07645
2013585530
Fax: 2013585793

Service Department
Mercruiser
3003 North Perkins Road
Stillwater, OK 74075
4053771200

Service Department
Mercury Marine
P.O. Box 1939
Fond Du Lac, WI 549361939
4149295000

M. J. Mosiniak
Manager, Customer Support
Merillat Industries
5353 West U.S. 223
Adrian, MI 49221
5172630771

Customer Service Dept.
Merrill Lynch Pierce Fenner & Smith
265 Davidson Avenue, 4th Floor
Somerset, NJ 08873
9085638777

Colleen Dahle-Hong
Consumer Affairs Analyst
Mervyn's
22301 Industrial Blvd.
Hayward, CA 94541
5107273000

Bruce C. Hemer
Director, Consumer Affairs
Metropolitan Life Insurance Co.
One Madison Avenue
Area 1Z
New York, NY 100103690
2125782544

Consumer Relations Dept.
Michelin Tire Corp.
P.O. Box 19001
Greenville, SC 29602
Toll free: 8008473435

Michigan Bell Telephone Co.
see Ameritech

Cindy Rosenbrook
Customer Service Manager
Michigan Bulb Co.
1950 Waldorf, N.W.
Grand Rapids, MI 49550
6167719500
Fax: 6164359208

Louis Gergits
Manager, Consumer Relations
Midas International Corp.
225 North Michigan Avenue
Chicago, IL 60601
Toll free: 8006218545

Mid-Michigan Surgical Supply
595 North Avenue
Battle Creek, MI 19017
6169629541
Toll free: 8004455820
Fax: 6169269650

Customer Service
Miles Kimball
41 West 8
Oshkosh, WI 54906
(written inquiries only)

Debra K. Wood
Consumer Service Coordinator
Milton Bradley Co.
443 Shaker Road
East Long Meadow, MA 01028
4135256411, ext. 2288
Fax: 4135251767

Charles Hoppe
National Manager, Consumer Service
Minolta Corp.
101 Williams Drive
Ramsey, NJ 07446
2018254000
Fax: 2018257605

Help Line
Minwax, Inc.
10 Mountain View Road
Upper Saddle River, NJ 074581934
Toll free: 8005239299

Miracle Gro Products, Inc.
see Scotts Miracle Gro Products, Inc.

Consumer Relations
Mitsubishi Electronics America, Inc.
6100 Atlantic Blvd.
P.O. Box 5025
Norcross, GA 300711305
Toll free: 8003322119

Otis Williams
Customer Relations Manager
Mobil Oil Corp.
3225 Gallows Road
Fairfax, VA 22037
Toll free: 8006624592

R.D. Bahr
Credit Services Manager
Mobil Oil Credit Corp.
11300 Corporate Avenue
Lenexa, KS 662191385
Toll free: 8002259547

Customer Service
Monet Group Inc.
Crystal Brand Jewelry Group
Number Two Lonsdale Avenue
Pawtucket, RI 02860
4017289800

General Information
Monsanto Co.
800 North Lindbergh Boulevard
St. Louis, MO 63167
3146941000

Cindy Mace
Customer Relations Manager
Montgomery Ward
One Montgomery Ward Plaza, 9S
Chicago, IL 60671
Toll free: 8006953553

Mark T. Beaudouin
Sr. Vice President and General Counsel
Morse Shoe Inc.
A Subsidiary of J. Baker, Inc.
555 Turnpike Street
Canton, MA 02021
6178289300
Fax: 6178210614

Consumer Affairs
Morton International
Morton Salt Division
100 North Riverside Plaza
Chicago, IL 60606
3128072694

Corporate Communications
Motorola, Inc.
1303 East Algonquin Road
Schaumburg, IL 60196
8475762108
Fax: 7085767653

Darlene Stovall-Hendricks
Supervisor, Consumer Affairs
Motts, USA
6 High Ridge Park
Stamford, CT 06905
2039687673
Fax: 2039685757
Toll free: 8004264891

George Smedley
Plant Manager
Murphy-Phoenix Co.
31900 Solon Road
P.O. Box 39670
Solon, OH 44139
2162482411

Mutual Life Insurance Company of New York (MONY)
Glenpoint Center West
500 Frank W. Burr Blvd.
Teaneck, NJ 07666
4013427600

Elizabeth Powell
Manager, Customer Relations
Mutual of Omaha Insurance Co.
Mutual of Omaha Plaza
Omaha, NE 68175
4023427600
Fax: 4023512775

-------N-------

Audience Services
NBC
30 Rockefeller Plaza
New York, NY 10112
2126642333

Linda Middleton
Customer Service Manager
NEC Technologies Inc.
1255 Michael Drive
Wood Dale, IL 601911094
7082387982
Toll free: 8003669500

Sandra Lowe, Manager
Consumer Information Services
Nabisco Foods Group
100 DeForest Ave.
East Hanover, NJ 07936
2015032617
Toll free: 800NABISCO
Fax: 2015032202

William Towey
Senior Vice President, Theater Operations
National Amusements Inc.
200 Elm Street
Dedham, MA 02026
6174611600
Fax: 6173294670

Mary McElroy-Mullvain
Manager, Consumer Affairs
National Car Rental System, Inc.
7700 France Avenue South
Minneapolis, MN 55435
6128302936
Toll free: 8004683334

National Media Corp.
1700 Walnut Street
Philadelphia, PA 19103
2157725000
Fax: 2157725018

James Jensen, Controller
National Presto Industries, Inc.
3925 North Hastings Way
Eau Claire, WI 547033703
7158392121
Fax: 7158392122

Glenn W. Soden
Customer Relations Officer
Nationwide Insurance Companies
One Nationwide Plaza, 12201
Columbus, OH 432152220
6142496985
TDD toll free: 8006222421

Near East Food Products
797 Lancaster Street
Leominster, MA 01453
Toll free: 8008227423

Customer Service Department
Neiman-Marcus
P.O. Box 729080
Dallas, TX 75372
Toll free: 8006856695
Fax: 2147612650

Consumer Relations Department
Nestlé Beverage Co.
345 Spear Street
San Francisco, CA 94105

Office of Consumer Affairs
Nestlé Food Co.
P.O. Box 29055
Glendale, CA 912099055

Consumer Information Center
Nestlé Frozen, Refrigerated
& Ice Cream Companies, Inc.
P.O. Box 39487
Solon, OH 441390487

Office of Consumer Affairs
Nestlé USA, Inc.
P.O. Box 29055
Glendale, CA 912099055

Alene Lain
Consumer Affairs
Neutrogena Corp.
5760 West 96th Street
Los Angeles, CA 90045
3106421150
Toll free outside CA: 8004216857
Fax: 3103375564

External Affairs
Nevada Bell
645 East Plumb Lane
Reno, NV 89520
7023334339
TDD toll free: 8003564040

Edward C. Hall
President, New England Service Administration
The New England
501 Boylston Street
Boston, MA 02116
6175782000

George Ittner
Chairman, CEO
New Hampton, Inc.
5000 City Line Road
Hampton, VA 23661
8048277010

Customer Service
Newport News, Inc.
(formerly AVON Fashions)
5000 City Line Road
Hampton, VA 23661
8048277010
Fax: 8048254161

Customer Service
News America Publishing, Inc.
Four Radnor Corporate Center
Radnor, PA 19088
6102938500
Toll free: 8008661400
Fax: 6106876965

Customer Service Representative
Newsweek, Inc.
P.O. Box 403
Livingston, NJ 07039
2123162000
Toll free: 8006311040 (subscriber service)
Fax: 2013355971

New Woman Magazine
see KIII

Barbara Fagnano
Assistant Vice President
New York Life Insurance Co.
51 Madison Avenue
New York, NY 10010
2125765081 (collect calls accepted)
Fax: 2124474180

New York Magazine
see KIII

Robert P. Smith, Manager
Advertising Acceptability Department
New York Times Co.
229 West 43rd Street
New York, NY 10036
2125567171

Customer Service
Nexxus Products Co.
P.O. Box 1274
Santa Barbara, CA 931169976
8059686900

Lynda Danovitz
Manager, Customer Advocacy
Niagara Mohawk Power Corp.
Dey's Centennial Plaza
401 South Salina Street
Syracuse, NY 13202
3154607015
Fax: 3154607009

Consumer Services
Nike, Inc.
Nike/World Campus
1 Bowerman Drive
Beaverton, OR 97005
Toll free: 8003446453

Nine West Group
Corporate Headquarters
9 West Broad Street
Stamford, CT 06902
2033247567

Nine West--Easy Spirit
One Eastwood Drive
Cincinnati, OH 452271197
Toll free: 8002859955

Nine West--Selby
One Eastwood Drive
Cincinnati, OH 452271197
Toll free: 8002849949

Nile Spice Foods
P.O. Box 20581
Seattle, WA 98102
Toll free: 8002656453

Consumer Services
Nintendo of America Inc.
4820 150th Avenue NE
Redmond, WA 98052
Toll free: 8002553700
B>TDD toll free: 8004224281

Julie Brown, Manager
Consumer Relations Department
Norelco Consumer Products Co.
A division of Philips Electronics
North America Corp.
1010 Washington Boulevard
P.O. Box 120015
Stamford, CT 069120015
Toll free: 8002437884
Fax: 2039751812

Roslyn DeTasquale
Marketing Servicing Manager
North American Watch Corp.
125 Chubb Avenue
Lyndhurst, NJ 07071
2014604800
Fax: 2014603305

Customer Relations
Northwest Airlines
C6590
5101 Northwest Drive
St. Paul, MN 551113034
6127262046
TDD toll free: 8003282298 (reservations)

Thomas W. Towers
Associate Director, Public Relations
Northwestern Mutual Life Insurance Co.
720 East Wisconsin Avenue
Milwaukee, WI 53202
4142997179
Fax: 4142992463

Alice Kain-Moore
Manager, Customer Relations
Norwegian Cruise Line
95 Merrick Way
Coral Gables, FL 33134
3054602796
Toll free: 8003277030
3055679173

Mike Walsh
Director of Consumer Relations
Nu Tone, Inc.
Madison and Redbank Roads
Cincinnati, OH 45227
5135275231

The NutraSweet Co.
Consumer Affairs
The Merchandise Mart, Suite 900
200 World Trade Center
Chicago, IL 60654
Toll free: 8003217254 (NutraSweet)
Toll free: 8003235316 (Equal)
Fax: 7084057790

Nutri/System Inc.
410 Horsham Road
Horsham, PA 10944
2154455300

President's Help Line
Nynex/New York Telephone
1095 Avenue of the Americas
New York, NY 10036
Toll free in NY: 8007222300
TDD toll free in NY: 8003424181

-------O-------

Linda Compton
Manager, Consumer Affairs
Ocean Spray Cranberries Inc.
One Ocean Spray Drive
Lakeville/Middleboro, MA 02349
5089467407
Toll free: 8006623263 Fax: 5089467720

Ohio Bell Telephone Co.
see Ameritech

O'Keefe & Merit Appliances
see The Frigidaire Co.

Mark Hartline
Director, Customer Service
Olan Mills, Inc.
4325 Amnicola Highway
P.O. Box 23456
Chattanooga TN 374223456
6156225141
Toll free: 8002516323
Fax: 6154993864

Barbara Abe
Manager, Customer Support
Olympus America
2 Corporate Center Drive
Melville, NY 11747
5168445000
Toll free: 8006226372
Fax: 5168445262

Denise Armstrong
Consumer Relations Supervisor
Oneida, Ltd.
The Telemarketing Center
Sherrill, NY 13461
3153613000
Toll free: 8008776667

Merine Heberger
Manager, Consumer Affairs
Ore-Ida Foods, Inc.
P.O. Box 10
Boise, ID 83707
Toll free: 8008422401

Orkin
see Rollins, Inc.

OSCO Drugs
see American Stores Co.

Henry Hegel
Director, Corporate Service
Outboard Marine Corp.
100 Sea Horse Drive
Waukegan, IL 60085
8476896200
Fax: 8476895489

Owens Corning
World Headquarters
Fiberglas Tower
Toledo, OH 436590001
4192488000

-------P-------

Customer Appeals Group
Pacific Bell
140 New Montgomery Street
San Francisco, CA 94105
Toll free in Ca: 8007916661
Toll free outside CA: 8006976547

Corporate Communications
Pacific Enterprises
555 W. 5th Street
Los Angeles, CA 90013
2132441200
Fax: 2132448253

Pacific Telesis Group
see Pacific Bell

Robert Karem
Senior Vice President
Client Relations
PaineWebber Inc.
1000 Harbor Blvd., 8th Floor
Weehawken, NJ 07087
2019024936
Toll free: 8003549103
Fax: 2019025795

Panasonic
see Matsushita Services Co.

Rick Bates
Vice President, Customer Operations
Paramount Publishing
200 Old Tappan Road
Old Tappan, NJ 07675
2017675000
Fax: 2017674017

Parke-Davis
see Warner-Lambert Co.

Noreen MacConchic
Manager, Customer Relations
Pathmark Stores Inc.
301 Blair Road
Woodbridge, NJ 07095
9084993500
Fax: 9084993072

Peidmont Airlines
see USAir

Customer Service
Pella Corp.
102 Main Street
Pella, IA 50219
5156281000

Jane Cooper
Consumer Relations Manager
J.C. Penney Co., Inc.
P.O. Box 10001
Dallas, TX 753018212
2144318500
Fax: 2144318792

Bill Hover
Manager, Customer Service
Pennzoil Products Co.
P.O. Box 2967
Houston, TX 772522967
Toll free: 8009909811

Peoples Drug Stores, Inc.
see CVS

Ellie Eng
Manager, Consumer Affairs
Pepperidge Farm, Inc.
595 Westport Avenue
Norwalk, CT 06851
2038467276
Fax: 2038467278

Christine Jones
Manager, Public Affairs
Pepsi-Cola Co.
1 Pepsi Way
Somers, NY 105892201
Toll free: 8004332652
Fax: 9147677761

Lisa Nowak
Manager of Consumer Relations
Perdue Farms
P.O. Box 1537
Salisbury, MD 21802
4105433000
Toll free outside MD: 8004422034
Fax: 4105433292

Lisa Druker
Marketing Division
The Perrier Group
777 West Putnam Avenue
Greenwich, CT 06830
2035314100
Fax: 2038630256

Mark E. Wooley
Manager, Consumer Affairs
Pet Inc.
P.O. Box 66719
St. Louis, MO 631666719
3146226695
Toll free: 8003257130

Pfizer Inc.
235 East 42nd Street
New York, NY 10017
2125732323
Fax: 2125737851

Pharmacia and UpJohn Corp.
Consumer Products Division (over the counter)
Patient Information (prescriptions)
7000 Portage Road
Kalamazoo, MI 49001
Toll free: 8002538600

Susan A. Strausser
Supervisor, Consumer Affairs
Philip Morris Companies, Inc.
120 Park Avenue
New York, NY 10017
2128803366
Toll free: 8003430975

Toni J. Honkisz
Corporate Quality Administrator
Philips Lighting Co.
200 Franklin Square Drive
P.O. Box 6800
Somerset, NJ 088756800
9085633081

Public Relations
Phillips Petroleum Co.
16 Phillips Building
Bartlesville, OK 74004
9186611215
Fax: 9186622075

Piaget
see North American Watch Corp.

Pillsbury Co.
Consumer Response
P.O. Box 550
Minneapolis, MN 55440
Toll free: 8007674466

Al Segal, Division Manager
Customer Service
Pioneer Electronics Service, Inc.
P.O. Box 1760
Long Beach, CA 90810
Toll free: 8004211404
Fax: 3019522821

Bonnie Bolduc
Supervisor, Consumer Affairs
Playskool
Consumer Affairs Dept.
P.O. Box 200
Pawtucket, RI 028620200
Toll free: 8007529755
Fax: 4014318464

Theresa B. Thomas
Manager, Consumer Affairs
Playtex Apparel, Inc.
P.O. Box 631
MS 1526
Dover, DE 199030631
3026746000
Toll free: 8005379955

Playtex Family Products Corp.
215 College Rd.
P.O. Box 728
Paramus, NJ 07652
Toll free in NJ: 8006240825
Toll free outside NJ: 8002220453
Fax: 2012650630

Customer Care Center
Polaroid Corp.
201 Burlington Road
Bedford, MA 01730
6173862000
(collect calls accepted within MA)
Toll free outside MA: 8003435000
Fax: 6173865605

Daisy Modernel
Consumer Relations Manager
Polo/Ralph Lauren Corp.
4100 Beechwood Drive
Greensboro, NC 27410
Toll free: 8007757656
Fax: 9106329097

Popeye's
see America's Favorite Chicken Co.

Premiere Magazine
see KIII

Prescriptives, Inc.
see Estee Lauder Companies

Princess Marcella
see Halston Borghese, Inc.

Princeton Pharmaceutical Products
see Bristol-Myers Squibb Pharmaceutical Group

Kathleen Fitzsimmons Braun
Manager, Consumer Services
Cosmetic and Fragrance Division
Procter & Gamble Co.
11050 York Road
Hunt Valley, MD 210302098
4107854411
Toll free: 8004268374

Patti Shively
Associate Director, Consumer Relations
Procter & Gamble Co.
P.O. Box 599
Cincinnati, OH 452010599
5139458787
(toll free numbers appear on all Procter & Gamble product labels)

Progresso
see Pet Inc.

Diane Koken
General Counsel
Provident Mutual Life Insurance
1600 Market Street
P.O. Box 7378 Philadelphia, PA 19101
2156365000
Toll free: 8005234681
Fax: 2156368166

Prudential Insurance Co. of America
Executive Offices
Prudential Plaza, 24th Floor
Newark, NJ 07101
2018026000
Fax: 2016224729

Prudential Property & Casualty Co.
23 Main Street
P.O. Box 419
Holmdel, NJ 07733
9089466000
Toll free: 8004375556

Patricia Lucey
Vice President, Client Relations
Prudential Securities Inc.
One New York Plaza
New York, NY 10292
Toll free: 8003678701
Fax: 2127782899

Patricia Kaufman
Director, Customer Operations
Publishers Clearing House
382 Channel Drive
Port Washington, NY 11050
5168835432
Toll free: 8006459242
TDD toll free: 8002488670
Fax: 8004530272

-------Q-------

QVC Incorporated
Goshen Corporate Park
1365 Enterprise Drive
West Chester, PA 19380
6107011000
Toll free: 8003679444 (customer service)
Fax: 6107011138

Quaker Oats Co.
Consumer Response
P.O. Box 049003
Chicago, IL 606049003
Check product package for tollfree number or call: 3122227111

Steven Blum
Vice President, Corporate Relations
Quaker State Corp.
P.O. Box 989
Oil City, PA 16301
8146767676
Toll free: 8007592525
Fax: 8146767030

Quasar
see Matsushita Services Co.

-------R-------

Radio Shack
see Tandy Corp.
Office of Consumer Affairs
Pet Products Group Ralston Purina Co.
Checkerboard Square
St. Louis, MO 63164
Toll free: 8007787462

Patricia Rosafort
Supervisor, Customer Services
Readers Digest Association, Inc.
Pleasantville, NY 105707000
Toll freeL 8004311246
TDD toll free: 8007354327
Fax: 9142384559

Donna Carr
Consumer Relations Manager
Reckitt & Colman, Inc.
225 Summitt Avenue
Montvale, NJ 076451575
2015735898
Toll free: 8002329665

Orville Redenbacher
see Hunt-Wesson, Inc.

Consumer Relations
Reebok International, Ltd.
100 Technology Center Drive
Stoughton, MA 02072
Toll free: 8008434444

Richard Jones
Customer Service Manager
The Regina Co.
P.O. Box 638
Long Beach, MS 39560
Toll free: 8008478336
Fax: 8002358750

Cass Carroll
Director of Consumer Relations
Reliance Insurance Co.
Four Penn Center Plaza
Philadelphia, PA 19103
2158644445
Toll free: 8004411652
Fax: 2158644640

Consumer Affairs
Remco America, Inc.
8200 Thorn Drive
Wichita, KS 67226
3166467389

Remington Arms
see DuPont Co.

Customer Relations Department
Remington Products Co.
60 Main Street
Bridgeport, CT 06004
2033674400
Toll free: 8007364648

Customer Service
(Renaissance Hotels, Ramada outside the United States and New World Hotels in Asia)
Renaissance Hotels International
29800 Bainbridge Road
Cleveland, OH 44139
2164989090

Linda H. Porter, Director
Revlon Consumer Information Center
P.O. Box 6113
Oxford, NC 27565
Toll free: 8004738566
Fax: 9196032953

Carol Owen, Director
Consumer Services
Reynolds Metals Co.
6603 West Broad Street
Richmond, VA 23230
Toll Free: 8004332244
Fax: 8042814530

Rhône-Poulenc Rorer Pharmaceuticals Inc.
see Ciba Self-Medication, Inc.

Richardson-Vicks, Inc.
see Procter & Gamble Co.

Rockport
220 Donald Lynch Blvd.
Marlboro, MA 01752
Toll free: 8003439255
Fax: 5086244299

Jeanne Dorney
Customer Satisfaction Call Center Manager
Rodale Press, Inc.
33 East Minor Street
Emmaus, PA 18048
Toll free: 8008484735
Fax: 6109678964

Michael Baviello
Service Manager
Rolex Watch U.S.A. Inc.
665 Fifth Avenue
New York, NY 10022
2127587700
Fax: 2129802166

Lawrence Beverley, Jr.
Manager, Customer Service
Rollins, Inc.
2170 Piedmont Road, N.E.
Atlanta, GA 30324
4048882151
8003467546
Fax:4048882912

Joanne Taddeo
Manager, Customer Relations
Ross Laboratories
625 Cleveland Avenue
Columbus, OH 43215
6146247900
Toll free: 8002275767
Fax: 6146247919

Larry Rothman, Director
Franchise Administration
Roto-Rooter Corp.
300 Ashworth Road
West Des Moines, IA 50265
5152231343
Toll free: 8005757737
Fax: 5152234420

Roundup Lawn and Garden
see Greensweep

Dana Pillsbury, Marketing Secretary
Royal Oak Enterprises, Inc.
900 Ashwood Parkway, Suite 800
Atlanta, GA 30338
4043931430
Toll free: 8002413955
Fax: 4043930313

Deborah Poole
Customer Service Manager
Royal Silk
800A 31st Street
Union City, NJ 07087
Toll free: 8009626262

Royal Viking Line
see Cunard Line

Ruth A. Chambers
Supervisor, Consumer Services
Rubbermaid, Inc.
1147 Akron Road
Wooster, OH 446910800
3302646464, ext. 2619
Fax: 3302872751

Rustler Jeans
see Wrangler

Carol Yannone
Group Manager, Customer Service
Ryder Truck Rental
P.O. Box 020816
Miami, FL 331020816
Toll free: 8003277777
Fax: 3055934463

-------S-------

7 Eleven Food Stores
see The Southland Corp.

Customer Information Center
SFS Corp.
1200 West Artesia Blvd.
Compton, CA 90220
Toll free: 8004215013

Debra Lambert
Public Affairs Department Manager
Safeway Inc.
Oakland, CA 94660
5108913267

Donna Lane Swaap
Manager of Corporate Customer Relations
Saks Fifth Avenue
12 East 49th Street, 3rd Floor
New York, NY 10021
2129405027
Toll free: 8002393089
Fax: 2129405031

Sandoz Co.
Sandoz Pharmaceuticals Corp.
59 Route 10
East Hanover, NJ 07936
2015037500

Sanyo Electric Inc.
see SFS Corp.

Sara Lee Corp.
Three First National Plaza
70 West Madison Street
Chicago, IL 606024260
3127262600
Toll free: 8006215235
Fax: 3127263712

Watson Brooks
Manager, Consumer Relations
Schering-Plough HealthCare Products, Inc.
3030 Jackson Avenue
Memphis, TN 381510001
9013202998
Toll free: 8008424090
Fax: 9013202954

Scholl
see Schering-Plough HealthCare Products, Inc.

Penny Sass, Manager
Consumer Relations
Scott Paper Co.
Scott Plaza One
Philadelphia, PA 191131510
6105225143
Toll free: 8008357268

Rose B. Zosuls, Consumer Affairs
Scotts Miracle Gro Products, Inc.
800 Port Washington Boulevard
Port Washington, NY 11050
5168836550
Fax: 5168836563

Scudder Investor Information
Scudder Investor Services Inc.
160 Federal Street
Boston, MA 02110
Toll free: 8002255163
Fax: 8008216234

Jerri Stuckey
Alice Bauer
Consumer Relations
Joseph E. Seagram & Sons, Inc.
800 3rd Avenue
New York, NY 10022
2125727335
Fax: 2125727946

Customer Service
Sealy Mattress Manufacturing Co.
1228 Euclid Avenue, 10th Floor
Cleveland, OH 44115
2165221310
Fax: 2165221366

Donald Leibowitz
Customer Affairs Director
Seamans Furniture Co., Inc.
300 Crossways Park Dr.
Woodbury, NY 11797
5166821563
Toll free: 8004452503

Customer Service
G.D. Searle and Co. Pharmaceuticals
P.O. Box 5110
Chicago, IL 60680
Toll free: 8003231603
Fax: 8474706633

Jerry Hauber
National Customer Relations Manager
Sears Merchandise Group
3333 Beverly Road--731CR
Hoffman Estates, IL 60179
8472865188
Fax: 8004273049

Coserv
Seiko Corporation of America
27 McKee Drive
Mahwah, NJ 07430
2015293311

President
Select Restaurants, Inc.
30050 Chagrin Blvd.
Cleveland, OH 44124
2164646606
Fax: 2164648565

Customer Service
Serta, Inc.
325 Spring Lake Drive
Itasca, IL 60143
7082859300
Toll free: 8004260371
Fax: 7082859330

Seventeen Magazine
see KIII

Seven-Up
see Dr Pepper/Seven-Up Companies, Inc.

Greg Vanzandt, General Manager
Customer Service
Sharp Electronics Corp.
1300 Naperville Drive
Romeville IL 60441

Customer Relations
The Sharper Image
650 Davis Street
San Francisco, CA 94111
Toll free: 8003445555
Fax: 4153911584

Manager
Credit Card Marketing Programs
Shell Oil Co.
Box 4650
Houston, TX 77252
Toll free: 8002484257

Product Information Department
Sherwin-Williams Co.
Paint Stores Group
101 Prospect Avenue, N.W.
Cleveland, OH 441151075
2165662151

Shoppers Department
Shoney's Inc.
1717 Elm Hill Pike, Suite B3A
Nashville, TN 37210
6153915201
Fax: 6152312604

Sue Oram
Assistant to the President
ShowBiz Pizza Time, Inc.
4441 W. Airport Freeway
Irving, TX 75062
2142588507
Fax: 2142588545

Showtime Networks Inc.
see Viacom International Inc.

Deborah Slaughter
Manager, Consumer/Marketing Services
Simmons Co.
6424 Warren Drive
P.O. Box 2768
Norcross GA 30093
Toll free: 8006549258

Consumer Affairs Department
Sewing Products Division
Singer Sewing Co.
P.O. Box 1909
Edison, NJ 088181909
9082258844
Toll free: 8008777762

Skaggs Co.
see American Stores Co.

Skoal Moist Smokeless Tobacco
see UST

Consumer Services Department
Slim*Fast Foods Co.
777 S. Flager Drive
West Tower, Suite 1400
West Palm Beach, FL 33401
Toll free: 8002231248

Law and Compliance Department
Smith Barney
388 Greenwich Street
New York, NY 10013
2128166000
Toll free: 8004218609
Fax: 2127232184

Snapper Power Equipment
McDonough, GA 30253

Snapple Beverages
Consumer Response Center
333 W. Merrick Road
Valley Stream, NY 11580
Toll Free: 800Snapple (7627753)

Soap Opera Digest
Soap Opera Weekly
see KIII

Solar Nutritionals
see Thompson Medical Co., Inc.

Steffanie Sonnabend, President
Sonesta International Hotels Corp.
200 Clarendon Street
Boston, MA 02116
6174215432
Fax: 6174215402

National Customer Relations
Sony Corp. of America
Sony Service Co.
One Sony Drive
Park Ridge, NJ 07656
Toll free: 8002822848

South Central Bell
see BellSouth Telecommunications

Southern Bell Corp.
see BellSouth Telecommunications

Janey Camacho
Manager, Customer Relations
The Southland Corp.
P.O. Box 711
Dallas, TX 752210711
2148416585
Toll free: 8002550711
Fax: 9046361237

Jim Ruppel, Director
Customer Relations
Southwest Airlines
Love Field
P.O. Box 36611
Dallas, TX 752351611
2149044223
TDD toll free: 8005331305 (reservations)

Corporate Communications
Southwestern Bell Corporation
175 East Houston
San Antonio, TX 78205
2103512604
Fax: 2103512198

Shirley Brisbois
Manager, Consumer Relations
Spalding & Evenflo, Inc.
425 Meadow Street
P.O. Box 901
Chicopee, MA 010210901
4135361200
Toll free: 8002256601
Fax: 4135361404

Speed Queen Co.
see Amana Refrigeration, Inc.

Customer Service Department
Spencer Gifts
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
6096453300
Toll free: 8007620419

Judith P. Luken
Director of Customer Satisfaction
Spiegel, Inc.
P.O. Box 927
Oak Brook, IL 605220927
7089868800

Springs Industries Inc.
Springmaid/Performance
787 7th Avenue
New York, NY 10019
2129032100
Toll free: 8005370115
Fax: 2129032115

David Thornhill
Executive Consumer Services
Sprint
1603 LBJ Freeway, Suite 300
Dallas, TX 75234
Toll free: 8003478988
Fax: 2144056114

Squibb
see Bristol-Myers Squibb Pharmaceutical Group

Jack Gauthier, Marketing Manager
Stanley Hardware
Division Stanley Works 480 Myrtle Street
New Britain, CT 06050
2032255111
Toll free: 8006224393

Jim Stahly Public Relations Director
State Farm Mutual Automobile Insurance Co.
One State Farm Plaza
Bloomington, IL 61710
3097662714
Fax: 3097666169

Sterling Health
see Bayer Corp.

J.P. Stevens
see WestPoint Stores

Consumer Relations
Stokley USA, Inc.
1055 Corporate Center Drive
P.O. Box 248
Oconomowoc, WI 530660248
4145691800
8008721110

Terry Vandewater
Director, Public Affairs
Stop & Shop Supermarket Co., Inc.
P.O. Box 1942
Boston, MA 02105
6177706040

Matthew Cook
Director, Customer Relations
Strawbridge & Clothier
801 Market Street, 7th Floor
Philadelphia, PA 19107
2156296722
Fax: 2156296475

Consumer Complaints
The Stroh Brewery Co.
9399 West Higgins Road
Rosemont, IL 60018
8472922100

Consumer Affairs
Sunbeam/Oster
Household Products P.O. Box 247
Laurel, MS 394410247
(written inquiries only)

Donna Samelson
Manager, Consumer Affairs
Sun-Diamond Growers of California
P.O. Box 1727
Stockton, CA 95201
2094676267
Fax: 2094676257

Subscriber Service
Sunset Magazine
P.O. Box 56656
Boulder, CO 80322
Toll free: 8007770117
Fax: 3036611994

Supermarket General Corp.
see Pathmark Stores Inc.

Doug Williams, Customer Service
Swatch Watch USA
1817 William Penn Way
Lancaster, PA 17604
7173945288
Toll free: 8009379282
Fax: 7173948580

The Swiss Colony
Customer Service
1112 Seventh Avenue
Monroe, WI 53566
6083244000
Fax: 6082421001

-------T-------

Nancy Sperling, Supervisor
Consumer Affairs
3M
3M Center, Building 2255N04
St. Paul, MN 551441000
6127331871
Toll free: 8003643577
Fax: 6127363094

TJX Companies (T.J. Maxx)
Customer Service
770 Cochituate Road
Framingham, MA 01701
5083901000
Toll free: 8009266299

National Consumer Assistance Center
TRW Information Services
P.O. Box 949
Allen, TX 750020949
2142351200

TV Guide
see News America Publishing, Inc.

Customer Service
Talbots
175 Beal Street
Hingham, MA 02043
Toll free: 8009929010
TDD toll free: 8006249179

Cindy Nothe
Manager, Consumer Services
TAMBRANDS, Inc.
P.O. Box 271
Palmer, MA 01069
4132893450
Toll free: 8005230014
Fax: 8002893510

Lucille Frey
Director, Customer Relations
Tandy Corp./Radio Shack
600 One Tandy Center
Fort Worth, TX 76102
8173903218
Fax: 8173903292

Tappan Appliance Co., Inc.
see The Frigidaire Co.

Guest Relations and Quality Assurance
Target Stores
33 South 6th Street
P.O. Box 1392
Minneapolis, MN 554401392
6123044996

Technics
see Matsushita Services Co.

George White
Director, Consumer Affairs
Teledyne Water Pik
1730 East Prospect Road
Fort Collins, CO 805530001
9704841352
Toll free: 8005252774
Fax: 9702218292

Cathy Laffin
Director, Customer Service
Teleflora
12233 West Olympic, Suite 140
Los Angeles, CA 900640780
3108265253
Toll free: 8004212815
Fax: 3102075197

Corporate Communications
Tenneco, Inc.
1275 King Street
Greenwich, CT 06831
2038631000

Consumer Affairs Department
Tetley, Inc.
100 Commerce Drive
P.O. Box 856
Shelton, CT 064840856
2039299341
Toll free: 8007323027
Fax: 2039260876

W.D. Kistler
Manager, Customer Relations
Texaco
P.O. Box 790001
Houston, TX 77094
7136471500

Customer Service
Texas Instruments, Inc.
P.O. Box 6118
Temple, TX 765036118
8177746827 (technical support)
Toll free: 8008422737
Fax: 8177746074

Customer Service
Thom McAn Shoe Co.
67 Millbrook Street
Worcester, MA 016062804
5087913811
Fax: 5087922908

Consumer Service
Thompson & Formby, Inc.
825 Crossover Lane, Suite 240
Memphis, TN 38117
Toll free: 800FORMBYS
9016825245

Consumer Services Department
Thompson Medical Co., Inc.
223 Lakeview Avenue
West Palm Beach, FL 334016112
4078209900
Fax: 4078322297

Customer Service
Thrift Drug, Inc.
615 Alpha Drive
Pittsburgh, PA 15238
4129636600
Toll free: 8002848212
Fax: 4129678992

Customer Service
Time Inc.
3000 University Drive Center
Tampa, FL 33612
8138786100
Toll free: 8005411000
Fax: 8139796615

Time Warner Inc.
75 Rockefeller Plaza
New York, NY 10019
2124848000

Customer Service
Timex Corp.
P.O. Box 2740
Little Rock, AR 722032740
5013721111
Toll free: 8004484639
Fax: 5703705747

Barb Pendergast, Paul Hayles, Mike Benning, Dave Barsantee
Golf Division
National Consumer Relations
Titleist
P.O. Box 965
Fairhaven, MA 02719
Toll free: 8002258500
Fax: 5089793910

Bonnie Fisher
Supervisor, Consumer Affairs
Tonka Products
P.O. Box 200
Pawtucket, RI 028610200
Toll free: 8002486652

Mary Elliott, Director
Communications and Public Affairs
The Toro Co.
8111 Lyndale Avenue South
Minneapolis, MN 55420
6128878900

Customer Service
Toshiba America
Consumer Products, Inc.
82 Totowa Road
Wayne, NJ 07470
2016281000
Toll free: 8006313811

Helen Baur
Consumer Affairs Manager
Totes, Inc.
10078 East Kemper Road
Loveland, OH 45140
5135832300
Fax: 5135839948

Tourneau, Inc.
488 Madison Avenue
New York, NY 10022
2127583265
Toll free outside NY: 8002231288

Carol Fuller
Corporate Spokesperson
Toys "R" Us
461 From Road
Paramus, NJ 07652
2015997897
Fax: 2012628919

Bob Thomas
Manager, Control Center
Trak Auto
3300 75th Avenue
Landover, MD 20785
3017311200
Toll free: 8008357300
Fax: 3017311470

Trane/CAC, Inc.
9035813200 (residential)
6087872000 (commercial)

Trans Union Corp.
Regional Consumer Relations Centers
Fullerton, CA
1561 East Orangethorpe
Fullerton, CA 92631

Wichita, KS
8200 East 32nd Street, N
Wichita, KS 67226

Springfield, PA
760 West Sproul Road
Springfield, PA 19064

National Disclosure Center
P.O. Box 390
Springfield, PA 19064

S. Ahl
Staff Vice President-Customer Relations
Trans World Airlines, Inc.
110 South Bedford Road
Mt. Kisco, NY 10549
3145893600
TDD toll free: 8004218480 (reservations)
Fax: 3145893626

J. David Dwyer
Second Vice President
Consumer Affairs
The Travelers Companies
One Tower Square Central Row East
Hartford, CT 061839079
2032773198 (executive line)
2039542382 (if executive line is busy)
Fax: 2039543956

True Value Hardware Stores
see Cotter & Co.

Barbara Catalano
Consumer Affairs Coordinator
Tsumara International, Inc.
300 Lighting Way
Secaucus, NJ 07096
2012238169
Fax: 2012238282

Penny Lake
Supervisor, Consumer Services
Tupperware
P.O. Box 2353
Orlando, FL 328022353
Toll free: 8008587221
Fax: 4078471897

Terri Tingle
Vice President of Public Affairs
Turner Entertainment Networks
One CNN Center
P.O. Box 105366
Atlanta, GA 303485366
4048271632

Patricia Arvidson
Consumer Correspondence Representative
Turtle Wax, Inc.
5655 West 73rd Street
Chicago, IL 606386211
7085633600
Toll free: 8003239883
Fax: 7085634302

Judy Rowley
Director, Customer Service
Tyco Toys
P.O. Box 490
Portland, OR 97207
5036441181
Toll free: 8003678926
Fax: 5036417736

Willie D. Barber
Manager, Consumer Relations
Tyson Foods
P.O. Box 2020
Springdale, AR 727652020
5012904714
Toll free: 8002336332
Fax: 5012907930

-------U-------

Mary Kaup
Senior Supervisor, Customer Service
UHaul International
Phoenix, AZ 850361120
Toll free: 8005280463
Fax: 6022636984

Alan Kaiser, Director
Corporate Communications
UST
100 West Putnam Avenue
Greenwich, CT 06830
2036611100

Union Fidelity Life Insurance Co.
see Aon Corp.

Jim Wilkins
Manager, Consumer Relations
Uniroyal Goodrich Tire Co.
P.O. Box 19001
Greenville, SC 296029001
Toll free: 8005219796
Fax: 864 4586650

UNISYS Corp.
P.O. Box 500
Blue Bell, PA 194240001
Toll free: 8003280440
Customer Relations

United Airlines
P.O. Box 66100
Chicago, IL 60666
8477006796
Toll free: 8003230710

Customer Relations
United Parcel Service of America, Inc.
55 Glenlake Parkway
Atlanta, GA 30328
4048286000

United States Fidelity & Guarantee Co. (USF&G)
100 Light Street
Baltimore, MD 21202
4105473000

Shirley Stewart
Director, Customer Service
United Van Lines, Inc.
One United Drive
Fenton, MO 63026
Toll free: 8003259980 (customer service)
Toll free: 8003259970 (claims)

Dawn Windholz
Supervisor, Customer Service
Unocal Corp.
17700 Castleton Street, Suite 500
City of Industry, CA 91748
8188547063
Toll free: 8005275476 (problems with service stations)
Toll free: 8009447676 (credit cards)
Fax: 8188547100

The Upjohn Co.
see Pharmacia and UpJohn Corp.

Deborah Thompson
Director, Consumer Affairs
USAir
P.O. Box 1501
WinstonSalem, NC 271021501
9106610061
Fax: 9106618187

U.S. Shoe Corp.
see Nine West

U.S. Sprint
see Sprint

US WEST, Inc.
Customer Response Center
Toll free: 8002556920
TDD toll free: 8009555833

-------V--------

Michael Cornett
Director, Customer Service
Valvoline Oil Co.
3499 Dabney Drive
P.O. Box 14000
Lexington, KY 40512
6063577777
Toll free: 8003549061
Fax: 6063527918

Pat Jordan
Van Camp Seafood Co.
4510 Executive Drive, Suite 300
San Diego, CA 92121
6195974275

Van Heusen Co.
1001 Frontier Road
Bridgewater, NJ 08807
9086850050

Vanity Fair
640 Fifth Avenue
New York, NY 10019
Toll free: 8003668334

Hilary E. Condit
Vice President, Corporate Relations
Viacom, Inc.
1515 Broadway, 52nd Floor
New York, NY 10036
2122586346

Vicorp Restaurants, Inc.
400 West 48th Avenue
Denver, CO 80216
3032962121
Fax: 3036722673

Customer Relations
Visa USA, Inc.
P.O. Box 8999
San Francisco, CA 941288999
4154323200
Fax: 4154324153
(Cardholders should always call issuing bank first.)

Consumer Affairs
Vons Companies, Inc.
P.O. Box 3338
Los Angeles, CA 90051
8188217000

-------W-------

Customer Service Representative
Wagner Spray Tech Corp.
1770 Fernbrook Lane
Plymouth, MN 55447
6125537000
Toll free: 8003288251

Customer Relations
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015
8479402500
Toll free: 8002892273

Customer Relations
Wal-Mart Stores, Inc.
702 S.W. Eighth Street
Bentonville, AR 727160117
5012734000

Rebecca Pierce
Consumer Affairs Manager
Wamsutta Pacific
1285 Avenue of the Americas
34th Floor
New York, NY 10019
2129032000
Toll free: 8003442142

Wang Laboratories, Inc.
600 Technology Park< Drive
Billerca, MA 018214130
5089675000
Toll free: 8006399264
Fax: 5089670829

Daniel Pruolx
Manufacturing Vice President
Warnaco Men's Apparel
10 Water Street
Waterville, ME 04901
2078734241

Mitch Rosalsky, Director
Consumer Affairs Division
Warner-Lambert Co.
201 Tabor Road
Morris Plains, NJ 07950
2015402459
Toll free: 8002230182
Toll free: 8005242624 (Parke Davis products/over-the-counter)
Toll free: 8007428377 (Schick razor)
Toll free: 8005620266 (EPT)
Toll free: 8002230182 (Warner-Lambert products)
Toll free: 8005242854 (Trident)
TDD toll free: 8003437805

Customer Service
Weider Health and Fitness
21100 Erwin Street
Woodland Hills, CA 91367
8188846800
Fax: 8187045734

Consumer Affairs
Weight Watchers Food
P.O. Box 10
Boise, ID 83707
Toll free: 8006516000

Welch's
see Dr Pepper/Seven-Up Companies, Inc.

Karen Wegmann
Executive Vice President
Corporate Community Development Group
Wells Fargo & Co.
420 Montgomery Street
MAC 0101121
San Francisco, CA 94163
4153963832
TDD: 9163221700

Susan Kosling
Consumer Relations Manager
Wendy's International, Inc.
P.O Box 256
Dublin, OH 430170256
6147646800

Joanne Turchany
Manager of Consumer Information
West Bend Co.
400 Washington Street
West Bend, WI 53095
4143342311

Karen Walters
Senior Operations Manager
Customer Service
Western Union Financial Services, Inc.
13022 Hollenberg Drive
Bridgeton, MO 63044
3142918000

Jackie McWhorter
Consumer Affairs Coordinator
WestPoint Stores
P.O. Box 609
West Point, GA 318330609
Toll free: 8005338229

Customer Relations Department
Whirlpool Corp.
2303 Pipestone Road
Benton Harbor, MI 490222427
6169265000
Toll free: 8002531301

White Westinghouse Appliances
see The Frigidaire Co.

Marc Seim
Manager, Consumer Affairs
Whitehall-Robins Health Care
1405 Cummings Drive
Richmond, VA 232616609
8042572000
Toll free: 8007624672

Customer Service
Williams-Sonoma
100 North Point Street
San Francisco, CA 94133
Toll free: 8005411262

C.H. McKellar
Executive Vice President
Winn Dixie Stores Inc.
Box B
Jacksonville, FL 32203
9047835000

Steven R. Evenson
Service Operations Manager
Winnebago Industries
P.O. Box 152
Forest City, IA 504360152
5155826939

Winthrop Consumer Products
see Bayer Corp.

Corporate Communications
Wisconsin Bell
722 North Broadway, 13th Floor
Milwaukee, WI 532024396
4146780681
Toll free: 8002378576
TDD toll free in WI: 8002429393

Customer Service
F.W. Woolworth Co.
233 Broadway
New York, NY 102790001
2125532000

Customer Service
World Book Educational Products
101 Northwest Point Blvd.
Elk Grove Village, IL 600071192
Toll free: 8006218202

Pam Daugherty
Consumer Relations
Wrangler
P.O. Box 21488
Greensboro, NC 27420
9103323564

Barbara Zibell
Consumer Affairs Administrator
Wm. Wrigley Jr. Co.
410 North Michigan Avenue
Chicago, IL 60611
3126442121

-------X-------

Customer Relations
Xerox Corp.
100 Clinton Avenue South
Rochester, NY 14644
7164235490

-------Y-------

Lindsey Foster
Manager, Customer Relations
Yamaha Motor Corp.
6555 Katella Avenue
Cypress, CA 906305101
7147617439
Fax: 7147617559

Lori L. Wren
Manager, Consumer Relations
The Yardley Limited Co.
P.O. Box 372
Memphis, TN 381010372
9013202166
Fax: 9013205132

-------Z-------

Laura Moore
Vice President
Zale Corp.
901 West Walnut Hill Lane
Irving, TX 750381003
2145805104
Fax: 2145805523

Consumer Affairs
Zenith Electronics Corp.
1000 Milwaukee Avenue
Glenview, IL 600252493
8473918100
Toll free: 8004888129

Penny Flanagen
Customer Service Supervisor
Zenith Packard Bell
8285 West 3500 South
Magna, UT 84044
Toll free: 8002273360
Fax: 7088084468

Car Manufacturers

If you have a problem with a car purchased from a local dealer, first try to work it out with the dealer. If the problem is not resolved, contact the manufacturer's regional or national office. Many of these are listed in this section.

If you still cannot resolve your problem, contact one of the third-party dispute resolution programs. The list of these programs begins on page 68. Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer agency to find out about your rights under the lemon law.

Be sure to review the automobile tips beginning on page 9.

If you have a safety problem with your vehicle, you can report it to the Auto Safety Hotline at the National Highway Traffic Safety Administration (see page 110). Also contact NHTSA to obtain recall and crash test information. (Note: no complaint handling is provided.)

Acura
Customer Relations Department
Acura
1919 Torrance Blvd.
Torrance, CA 905012746
Toll free: 8003822238

Alfa-Romeo Distributors of North America, Inc.
Owner Relations Manager
Alfa-Romeo Distributors of North America, Inc.
6220 S. Orange Blossom Trail
Suite 209
Orlando, FL 32809
4078565000

American Honda Motor Co., Inc.
Corporate Office:
American Honda Motor Co., Inc.
Consumer Affairs Department
1919 Torrance Blvd.
Torrance, CA 905012746
3107833260
For recall/campaign information, write or fax:
Customer Information Service
1919 Torrance Blvd.
Torrance, CA 905012746
Fax: 3107833785

California
Customer Relations Department
American Honda Motor Co., Inc.
Western Zone
700 Van Ness Blvd.
Torrance, CA 905092260
2137814565

Utah, Arizona, Colorado, New Mexico,
Nebraska, Kansas, Oklahoma, Nevada,
Texas (El Paso)
Customer Relations Department
American Honda Motor Co., Inc.
West Central Zone
1600 South Abilene Street, Suite D
Aurora, CO 800125815
3036963935

Maine, Vermont, New Hampshire,
New York State (excluding NY City,
its five boroughs, Long Island,
Westchester County), Connecticut
(excluding Fairfield County),
Massachusetts, Rhode Island
Customer Relations Department
American Honda Motor Co., Inc.
New England Zone
555 Old County Road
Windsor Locks, CT 060960465
8606233310

Tennessee, Alabama, Georgia, Florida
Customer Relations Department
American Honda Motor Co., Inc.
Southeastern Zone
1500 Morrison Parkway
Alpharetta, GA 302012199
4044422045

Minnesota, Iowa, Missouri, Wisconsin,
Illinois, Michigan (Upper Peninsula)
Customer Relations Department
American Honda Motor Co., Inc.
North Central Zone
601 Campus Drive, Suite A9
Arlington Heights, IL 600041407
8478705600 (Honda automobiles only)

West Virginia, Maryland, Virginia,
North Carolina, South Carolina,
District of Columbia
Customer Relations Department
American Honda Motor Co., Inc.
Mid-Atlantic Zone
902 Wind River Lane, Suite 200
Gaithersburg, MD 208781974
3019902020

Ohio (Steubenville), West Virginia
(Wheeling), Pennsylvania, New Jersey,
Delaware, New York (NY City, its five
boroughs, Long Island, Westchester County),
Connecticut (Fairfield County)
Customer Relations Department
American Honda Motor Co., Inc.
Northeast Zone
115 Gaither Drive
Moorestown, NJ 080570337
6092355533

Michigan (except for Upper Peninsula),
Indiana, Ohio, Kentucky
Customer Relations Department
American Honda Motor Co., Inc.
Central Zone
101 South Stanfield Road
Troy, OH 453738010
5133326250

Washington, Oregon, Idaho, Montana, Wyoming,
North Dakota, South Dakota, Hawaii, Alaska
Customer Relations Department
American Honda Motor Co., Inc.
Northwest Zone
12439 N.E. Airport Way
Portland, OR 972200186
5032560943

Texas (excluding El Paso), Arkansas (excluding
Fayetteville, Bentonville, Fort Smith, Jonesboro),
Oklahoma (Lawton, Ardmore), Louisiana, Mississippi
Customer Relations Department
American Honda Motor Co., Inc.
South Central Zone
4529 Royal Lane
Irving, TX 750632583
2149295481

American Isuzu Motors, Inc.
Headquarters:
American Isuzu Motors, Inc.
Customer Relations Department
2300 Pellisier Place
P.O. Box 995
Whittier, CA 90608
3106990500
Toll free: 8002556727

California, Alaska, Hawaii, Idaho (northern),
Nevada, Oregon, Washington
Regional Customer Relations Manager
American Isuzu Motors, Inc.
One Autry Street
Irvine, CA 927182785 7147702626

Alabama, Florida, Georgia, Mississippi,
North Carolina, South Carolina
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Southeastern Region
205 Hembree Park Drive
P.O. Box 6250
Roswell, GA 30076
4044751995

Illinois, Indiana, Iowa, Michigan,
Minnesota, Missouri (except Kansas
City Metro Area), North Dakota, Ohio,
Wisconsin, South Dakota, Nebraska
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Central Region
695 Tollgate Road
Elgin, IL 60123
8479318050

Connecticut, Maine, Massachusetts,
New Hampshire, New Jersey (north of Toms River), New York, Rhode Island, Vermont
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Northeast Region
3 Stewart Court
P.O. Box 3015
Denville, NJ 07834
2013283000

Arizona, Arkansas, Kansas (Kansas City
Metro Area), Louisiana, Nevada (southern),
New Mexico, Oklahoma, Texas, Colorado,
Wyoming, Utah, Montana, Idaho (southern),
Missouri (Kansas City Metro area)
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Southwest Region
1150 Isuzu Parkway
Grand Prairie, TX 75050
2146472911

New Jersey (south of Toms River),
Pennsylvania, Maryland, Delaware,
Kentucky, Tennessee, Virginia, West Virginia
Regional Customer Relations Manager
American Isuzu Motors, Inc.
1 Isuzu Way
Glen Burnie, MD 21061
4107612121

American Motors Corp.
see Chrysler Corp. Zone and Corporate Offices

American Suzuki Motor Corp.
American Suzuki Motor Corp.
P.O. Box 1100
Brea, CA 928221100
Attn: Customer Relations Department
7149967040, ext. 380 (motorcycles)
Toll free: 8009340934 (automotive only)

Audi of America, Inc.
Customer Relations--2F02
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Toll free: 8008222834 (general assistance and customer relations)
Toll free: 8009555100 (replacement and repurchase assistance)

BMW of North America, Inc.
Corporate Office:
National Customer Relations Manager
BMW of North America, Inc.
P.O. Box 1227
Westwood, NJ 076751227
Toll free: 8008311117

Chrysler Corporation
Corporate Office:
Chrysler Customer Center
Chrysler Corp.
P.O. Box 218004
Auburn Hills, MI 483218004
Toll free: 8009921997
Toll free: 8007638422

Phoenix Zone Office
Customer Relations Manager
Chrysler Corp.
11811 N. Tatum Blvd., Suite 4025
Phoenix, AZ 850281627
6024946820

Los Angeles Zone Office
Customer Relations Manager
Chrysler Corp.
7700 Irvine Center Drive, 3rd Floor
Irvine, CA 926182924
7144505200
Toll free: 8002073025

San Francisco Zone Office
Customer Relations Manager
Chrysler Corp.
6150 Stoneridge Mall Road Suite 200
P.O. Box 5009
Pleasanton, CA 945660509
Toll free: 8009879809

Denver Zone Office
Customer Relations Manager
Chrysler Corp.
12225 East 39th Avenue
Denver, CO 80239
3033738888

Orlando Zone Office
Customer Relations Manager
Chrysler Corp.
8000 South Orange Blossom Trail
Orlando, FL 32809
4078885430

Chicago Zone Office
Customer Relations Manager
Chrysler Corp.
650 Warrenville Road, Suite 502
Lisle, IL 60532
6305152450

Kansas City Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 25745
Overland Park, KS 662255745
9134693000

New Orleans Zone Office
Customer Relations Manager
Chrysler Corp.
One Galleria Blvd.
Metairie, LA 70004
5048334800

Washington, D.C. Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 1900
Bowie, MD 207171900
3014644000
Toll free: 8007638422

Minneapolis Zone Office
Customer Relations Manager
Chrysler Corp.
13005 Highway 55 (zip 55441)
Minneapolis, MN 554413805
6125532546

Syracuse Zone Office
Customer Relations Manager
Chrysler Corp.
5788 Widewaters Parkway
Dewitt, NY 132140603
3154456954

New York Zone Office
Customer Relations Manager
Chrysler Corp.
500 Route 303
Tappan, NY 109831592
9145782221

Portland Zone Office
Customer Relations Manager
Chrysler Corp.
10030 S.W. Allen Blvd.
Beaverton, OR 97005
5035265555

Philadelphia Zone Office
Customer Relations Manager
Chrysler Corp.
Valley Brook Corporate Center
101 Lindenwood Drive
Malvern, PA 193550725
6102512990

Pittsburgh Zone Office
Customer Relations Manager
Chrysler Corp.
Penn Center West 3, Suite 420
Pittsburgh, PA 152760198
4127887070

Memphis Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 18050
Memphis, TN 381810050
9017973870

Dallas Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 110162
Carrollton, TX 750110162
2144184600

Houston Zone Office
Customer Relations Manager
Chrysler Corp.
363 North Sam Houston Parkway East
Suite 590
Houston, TX 770602404
7138207067

Milwaukee Zone Office
Customer Relations Manager
Chrysler Corp.
20935 Swenson Drive Suite 400
P.O. Box 1634
Waukesha, WI 531871634
4147983750

Daihatsu America, Inc.
4422 Corporate Center Drive
Los Alamitos, CA 90720
Toll free: 8007777070

Ferrari North America, Inc.
Corporate Office:
Umberto Masoni
Director of Service and Parts
Ferrari North America, Inc.
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
2018162684

Ford Motor Co.
Customer Relations Manager
Ford Motor Co.
300 Renaissance Center
P.O. Box 43360
Detroit, MI 48243
Toll free: 8003923673 (all makes)
Toll free: 8005214140 (Lincoln and Merkur only)
Toll free: 8002413673 (towing and dealer location service)
TDD toll free: 8002325952

General Motors Corp.
Customer Assistance Center
Chevrolet/Geo Motor Division
General Motors Corp.
P.O. Box 7047
Troy, MI 480077047
Toll free: 8002221020
TDD toll free: 800TDDCHEV
Toll free: 8002438872 (roadside assistance)

Customer Assistance Center
Pontiac Division
General Motors Corp.
One Pontiac Plaza
Pontiac, MI 483402952
Toll free: 8007622737
TDD toll free: 800TDDPONT

Customer Assistance Network
Oldsmobile Division
General Motors Corp.
P.O. Box 30095
Lansing, MI 489097595
Toll free: 8004426537
TDD toll free: 800TDDOLDS

Customer Assistance Center
Buick Motor Division
General Motors Corp.
902 East Hamilton Avenue
Flint, MI 48550
Toll free: 8005217300
TDD toll free: 8008328425

Consumer Assistance Center
Cadillac Motor Car Division
General Motors Corp.
P.O. Box 9025
Warren, MI 480909025
Toll free: 8004588006
TDD toll free: 800TDDCMCC

Consumer Assistance Center
GMC Truck Division
General Motors Corp.
31 Judson Street
Pontiac, MI 483422230
Toll free: 8004628782
TDD toll free: 8004628583

Saturn Assistance Center
Saturn Corp.
General Motors Corp.
100 Saturn Parkway
Spring Hill, TN 37174
Toll free: 8005536000
TDD toll free: 800TDD6000

Honda
see American Honda Motor Co., Inc.

Hyundai Motor America
Consumer Affairs
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 927280850
Toll free: 8006335151

Isuzu
see American Isuzu Motors, Inc.

Jaguar Cars Inc.
U.S. National Headquarters:
Customer Relations Department
Jaguar Cars Inc.
555 MacArthur Boulevard
Mahwah, NJ 074302327
2018188500
Toll free: 8004524827

Jeep/Eagle Division of Chrysler Corp.
see Chrysler Corp. Zone and Corporate Offices

Kia Motor America, Inc.
Owner Relational Manager
6220 S. Orange Blossom Trail
Suite 209
Orlando, FL 32809
4078565000

Mazda Motor of America, Inc.
Corporate Headquarters:
Customer Relations Manager
Mazda Motor of America, Inc.
P.O. Box 19734
Irvine, CA 927139734
Toll free: 8002225500

Mercedes Benz of North America, Inc.
Customer Assistance Center
1 Glenview Road
Montvale, NJ 07645
Toll free: 8002220100
Toll free: 8003676372 (800FORMERC)

Mitsubishi Motor Sales of America, Inc.
Corporate Office:
Attn.: Customer Relations
National Consumer Relations Manager

Mitsubishi Motor Sales of America, Inc.
6400 West Katella Avenue
Cypress, CA 906300064
Toll free: 8002220037

Nissan Motor Corp. in USA
Nissan Motor Corp. in USA
P.0. Box 191
Gardena, CA 902480191
Toll free: 8006477261 (all consumer inquiries)

Peugeot Motors of America, Inc.
William J. Atanasio
National Customer Relations Manager
Peugeot Motors of America, Inc.
P.O. Box 607
One Peugeot Plaza
Lyndhurst, NJ 070713498
2019358400
Toll free: 8003455549

Porsche Cars North America, Inc.
Manager, Owner Relations
Porsche Cars North America, Inc.
100 West Liberty Street
P.O. Box 30911
Reno, NV 895203911
8005458039

Saab Cars USA, Inc.
Customer Assistance Center
Saab Cars USA, Inc.
4405A Saab Drive
P.O. Box 9000
Norcross, GA 30091
Toll free: 8009559007

Subaru of America, Inc.
National Customer Service Center
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 080346000
Toll free: 8007822783

Hawaii
Schuman Carriage Co.
1234 S. Beretania Street
P.O. Box 2420
Honolulu, HI 96804
8085536211

Suzuki
see American Suzuki Motor Corp.

Toyota Motor Sales, Inc.
Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department A102
19001 South Western Avenue
Torrance, CA 905092991
Toll free: 8003314331
TDD toll free: 8004434999
Fax: 3106187814

Volkswagen United States, Inc.
Customer Relations--2F02
Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Toll free: 8008228987 (general assistance and customer relations)

Volvo Cars of North America
Corporate Office:
Customer Service
Volvo Cars of North America
P.O. Box 914
Rockleigh, NJ 076470914
2017674760
Toll free: 8004581552

Trade Associations' and Other Dispute Resolution Programs

Companies that manufacture similar products or offer similar services often belong to industry associations. These associations help resolve problems between their member companies and consumers. Depending on the industry, you might have to contact an association, service council or consumer action program.

If you have a problem with a company and cannot get it resolved with that firm, ask if the company is a member of an association. Then, check this section to see if the association is listed. If the name of the association is not included here, check with a local library.

This list includes the names and addresses of the associations' and other dispute resolution programs that handle consumer complaints for their members. In some cases, the national organizations listed here can refer you to dispute resolution programs near you.

These programs are usually called alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary. Ask for a copy of the rules of the program before you file your case. Generally, the decisions of the arbitrators are binding and must be accepted by both the customer and the business. However, in other forms of dispute resolution, only the business is required to accept the decision. In some programs, decisions are not binding on either party.

Remember, before contacting one of these programs, try to resolve the complaint with the company.

Accrediting Council for Independent Colleges and Schools (ACICS)
750 First Street, N.E., Suite 980
Washington, DC 20002
2023366780

Association of accredited career schools training in business and business-related subjects.

Joan McNeal, Director
Member and Industry Relations
American Apparel Manufacturers Association
2500 Wilson Boulevard, Suite 301
Arlington, VA 22201
7035241864

Membership: Manufacturers of clothing.

Toni L. Griffin
Director of Public Relations
American Arbitration Association
140 West 51st Street
New York, NY 100201203
2124844006

A non-profit public service organization with 37 regional offices across the country. Provides consumer information on request. Check local telephone directory for listing. If there is no office in your area, write or call the office listed above.

American Bar Association
Section on Dispute Resolution
740 15th Street, N.W.
Washington, DC 20005
2026621680

Publishes a directory of state and local alternative dispute resolution programs. Provides consumer information on request.

Gary Rippentrop, CEO
American Collectors Association
P.O. Box 39106
Minneapolis, MN 554390106
6129266547

Membership: Collection services handling overdue accounts for retail professional and commercial credit grantors.

American Council of Life Insurance
1001 Pennsylvania Avenue, N.W.
Suite 500 South
Washington, DC 200042599
2026242000

Membership: Legal reserve life insurance companies authorized to do business in the United States.

American Health Care Association
1201 L Street, N.W.
Washington, DC 200054014
2028424444
Toll free: 8003210343 (publications only)

Membership: State associations of long-term health care facilities. Also, associate business membership program for health related businesses.

Herbert A. Finkston, Director
Professional Ethics Division
American Institute of Certified Public Accountants
Harborside Financial Center
201 Plaza III
Jersey City, NJ 073113881
2019383175

Membership: Professional organization of accountants certified by the states and territories.

American Orthotic and Prosthetic Association
1650 King Street, Suite 500
Alexandria, VA 223141885
7038367116

Represents member companies that custom fit or manufacture components for patients with prostheses or orthoses.

Ray Greenly, Vice President
Consumer Affairs
American Society of Travel Agents, Inc.
1101 King Street, Suite 200
Alexandria, VA 22314
7037392782

Membership: Travel agents.

Gail A. Raiman, Director
Communications Division
American Textile Manufacturers Institute
1130 Connecticut Avenue, N.W., Suite 1200
Washington, DC 20006
2028620552

Membership: Textile plants which produce a variety of textile products, including fabrics for apparel and home furnishings and industrial fabrics.

Automotive Consumer Action Program (AUTOCAP)
8400 Westpark Drive
McLean, VA 22102
7038217144

Third-party dispute resolution program administered through the National Automobile Dealers Association. Consumer information available on request.

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, VA 222031804
Toll free: 8009555100

Third-party dispute resolution program for automobile manufacturers.

Better Hearing Institute (BHI)
P.O. Box 1840
Washington, DC 20013
7036420580
Toll free: 800EARWELL

A non-profit educational organization, BHI informs persons with impaired hearing and the general public about hearing loss and available help through medicine, surgery, amplification and other rehabilitation. Membership: professionals and others who help persons with impaired hearing.

Consumer Affairs
Blue Cross and Blue Shield Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
2026264780

Membership: Local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica.

Caroline C. Ajootian
Director, Consumer Protection Bureau
Boat Owners Association of The United States Boat/U.S.
880 South Pickett Street
Alexandria, VA 223040730
7038239550

The Consumer Protection Bureau serves as a mediator in disputes between boat owners and the marine industry. BOAT/U.S. also works closely with the U.S. Coast Guard to monitor safety defect problems.

Career College Association (CCA)
750 First Street, N.E., Suite 900
Washington, DC 20002
2023366700

Membership: Proprietary and trade institutions.

Kathryn Wise
Director of Public Relations
Carpet and Rug Institute
Box 2048
Dalton, GA 30722
Toll free: 8008828846

Membership: Manufacturers of carpets, rugs, bath mats; suppliers of raw materials and services to the industry.

Robert M. Fells, Assistant Secretary
Cemetery Consumer Service Council
P.O. Box 2028
Reston, VA 201950028
7033918407

Industry-sponsored dispute resolution program. Other consumer information about cemetery practices and rules available on request.

Children's Advertising Review Unit (CARU)
Council of Better Business Bureaus, Inc.
845 Third Avenue
New York, NY 10022
2127050124
Website: www.bbb.org

Handles consumer complaints about truth and accuracy of advertising directed to children under 12 years of age.

Chrysler Corporation
Chrysler Customer Center
P.O. Box 218004
Auburn Hills, MI 483218004
Toll free: 8009921997

Credit Union National Association (CUNA)
5710 Mineral Point Road
Madison, WI 53705
6082314000
Toll free: 8003569655
Toll free: 8003585710 (to find out if you are eligible to join a credit union)
Website: www.cuna.org (for consumer information and information about credit unions)

Serves more than 90% of credit unions through credit union leagues in all 50 states and the District of Columbia. Credit unions are cooperative non-profit financial institutions owned and controlled by members; they belong to credit union leagues, which belong to CUNA.

Direct Marketing Association (DMA)
1111 19th Street, N.W., Suite 1100
Washington, DC 20036
(written complaints only)

Membership: Members who market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazine and newspaper ads, and broadcast advertising.

DMA operates the Mail Order Action Line, Mail Preference Service and Telephone Preference Service. For problems with a mail order company, write:
Mail Order Action Line
1111 19th Street, N.W., Suite 1100
Washington, DC 20036

To remove your name and home address from national mailing lists, write:
Mail Preference Service
P.O. Box 9008
Farmingdale, NY 117359008

To remove your name from telephone solicitation lists, write:
Telephone Preference Service
P.O. Box 9014
Farmingdale, NY 117359014

William Rogal
Code Administrator
Direct Selling Association
1666 K Street, N.W., Suite 1010
Washington, DC 200062387
2022935760

Membership: Manufacturers and distributors selling consumer products door-to-door and through home-party plans.

Cindy Donahue
Assistant to Executive Director
Distance Education and Training Council
1601 18th Street, N.W.
Washington, DC 20009
2022345100

Membership: Home study (correspondence) schools.

Ford Dispute Settlement Board
P.O. Box 5120
Southfield, MI 480865120
Toll free: 8003923673

Carole M. Rogin, President
Hearing Industries Association
515 King Street, Suite 420
Alexandria, VA 22314
7036845744

Membership: Companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and related products and services.

Jeanne Salvatore
Director, Public Relations & Consumer Affairs
Insurance Information Institute
110 William Street
New York, NY 10038
Toll free: 8009424242

National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life insurance questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time.

National Headquarters
International Association for Financial Planning (IAFP)
5775 Glenridge Drive, N.E., Suite B300
Atlanta, GA 303285364
4048450011

Membership: Individuals involved in financial planning.

Major Appliance Consumer Action Program (MACAP)
20 North Wacker Drive, Suite 1500
Chicago, IL 60606
3129845858

Third-party dispute resolution program of the major appliance industry.

Greg Patzer
Executive Vice President
Monument Builders of North America
3158 South River Road, Suite 224
Des Plaines, IL 60018
7088038800

Membership: Cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and suppliers. Consumer brochures available on request.

Shirlene Datcher
Media Relations Coordinator/Consumer Affairs
Mortgage Bankers Association of America
1125 15th Street, N.W., 7th Floor
Washington, DC 20005
2028616565

Membership: Mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan associations.

National Advertising Division (NAD)
A Division of the Council of Better Business Bureaus, Inc.
845 Third Avenue
New York, NY 10022
2127541320

Handles consumer complaints about the truth and accuracy of national advertising.

William Young, Director
Consumer Affairs/Public Liaison
National Association of Home Builders
> 1201 15th Street, N.W.
Washington, DC 20005
2028220409
Toll free: 8003685242 (outside DC)

Membership: Single and multi-family home builders, commercial builders and others associated with the building industry.

Diane Callis, President
National Association of Personnel Services (NAPS)
3133 Mt. Vernon Avenue
Alexandria, VA 22305
7036840180

Membership: Private employment agencies.

David L. Fox
Director of Public Relations
Ted Besesparis
Public Relations Associate
National Association of Professional Insurance Agents
400 North Washington Street
Alexandria, VA 22314
7038369340

Provides consumers practical advice on personal insurance buying through its national outreach program.

Arbitration and Mediation Department
National Association of Securities Dealers, Inc.
33 Whitehall Street, 8th Floor
New York, NY 10004
2128584400

Third-party dispute resolution for complaints about over-the-counter stocks and corporate bonds.

Brian Folkerts, Director
Government Affairs and Communications
National Food Processors Association
1401 New York Avenue, N.W.
Washington, DC 20005
2026395939

Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and canned, frozen, dehydrated, pickled and other preserved food items.

Laura M. Oatney
Director, Public Affairs & Education
National Futures Association
200 West Madison Street
Chicago, IL 606063447
3127811370
Toll free: 8006213570 (outside IL)

Membership: Futures commission merchants; commodity trading advisers; commodity pool operators; and introducing brokers and associated individuals.

National Tire Dealers and Retreaders Association (NTDRA)
1250 I Street, N.W., Suite 400
Washington, DC 20005
2027892300
Toll free: 8008768372

Membership: Independent tire dealers and retreaders.

Department of Public Relations
National Turkey Federation
1225 New York Avenue, N.W., Suite 400
Washington, DC 20005
2028980100

Membership: Turkey growers, turkey hatcheries, turkey breeders, processors, marketers, and allied industry firms and poultry distributors.

Craig Halverson
Assistant Executive Director
Photo Marketing Association
3000 Picture Place
Jackson, MI 49201 (written complaints only)

Membership: Retailers of photo equipment, film and supplies; firms developing and printing film.

Jane Meyer
Director of Consumer Education
The Soap and Detergent Association
475 Park Avenue South
New York, NY 10016
2127251262

Membership: Manufacturers of soap, detergents, fatty acids and glycerine; raw materials suppliers.

Tele-Consumer Hotline
901 15th Street, N.W., Suite 230
Washington, D.C. 20005
Toll free: 8003321124
Voice/TDD: (800) 3477208

Provides information on special telephone products and services for persons with disabilities, selecting a long distance company, money saving tips for people on low income, reducing unsolicited phone calls, telemarketing fraud, dealing with the phone company, pay phones and other issues. All telephone assistance and publications are free of charge, and Spanish-speaking counselors are available.

Marisa Cascio-Gordon
Communications Associate
Toy Manufacturers of America
200 Fifth Avenue, Room 740
New York, NY 10010
2126751141

Membership: American toy manufacturers.

Robert E. Whitley, President
U.S. Tour Operators Association (USTOA)
211 East 51st Street, Suite 12B
New York, NY 10022
2127507371

Membership: Wholesale tour operators, common carriers, suppliers and providers of travel services.

Part II. Consumer Assistance Directory (continued)
Handbook Contents